Guidance

Housing Benefit quality assurance process: good practice guide

Good practice to help local authorities ensure the processing of Housing Benefit claims is accurate and secure.

Documents

Housing Benefit quality assurance process: good practice guide

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Details

This guide outlines the local authorities quality assurance framework for ensuring the processing of Housing Benefit (HB) claims is accurate and secure.

It also gives the overall benefits of implementing and managing a robust strategy within the HB service.

Published 27 March 2017