If you use assistive technology (such as a screen reader) and need a
version of this document in a more accessible format, please email firstname.lastname@example.org.
Please tell us what format you need. It will help us if you say what assistive technology you use.
This guide outlines the local authorities quality assurance framework for ensuring the processing of Housing Benefit (HB) claims is accurate and secure.
It also gives the overall benefits of implementing and managing a robust strategy within the HB service.