Guidance

Housing Benefit quality assurance process: good practice guide

Guidance for local councils on how to make sure the processing of Housing Benefit claims is accurate and secure.

Documents

Housing Benefit quality assurance process: good practice guide

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Details

This guide outlines a quality assurance framework councils can use for the processing of Housing Benefit claims.

It also gives the overall benefits of implementing and managing a robust strategy within the Housing Benefit service.

Published 27 March 2017