Guidance

Housing Benefit quality assurance process: good practice guide

Guidance for local councils on how to make sure the processing of Housing Benefit claims is accurate and secure.

• From: Department for Work and Pensions
• Published: 27 March 2017

Documents

Housing Benefit quality assurance process: good practice guide

PDF, 141 KB, 7 pages

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Housing Benefit quality assurance process: good practice guide

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This guide outlines a quality assurance framework councils can use for the processing of Housing Benefit claims.

It also gives the overall benefits of implementing and managing a robust strategy within the Housing Benefit service.

Published 27 March 2017