Guidance

Housing Benefit claims processing guidance

This document contains guidance for local authorities on processing claims for Housing Benefit.

Documents

Housing Benefit claims processing guidance

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Details

This document contains Housing Benefit processing guidance for local authorities. It includes:

  • the claims process
  • telephone and electronic claims
  • calculating Housing Benefit
  • backdating
  • change of circumstances
  • extended payments
  • appeals and complaints
Published 17 October 2013