If you use assistive technology (such as a screen reader) and need a
version of this document in a more accessible format, please email email@example.com.
Please tell us what format you need. It will help us if you say what assistive technology you use.
We update the Housing Benefit Assurance Process (HBAP) annually and will publish only the most recent version.
Special Purpose Framework Instruction outlining standardised engagement terms and reporting procedures
Detailed testing – step-by-step guidance (the workbooks will be issued separately)
Analytical review – not published as it’s for internal DWP use only
Software diagnostic tool
Detailed testing instruction providing comprehensive guidance on specific tests and reporting findings