Research and analysis

HMRC stakeholder research 2014

Research carried out by ICM Research Ltd among HM Revenue & Customs' stakeholders in 2014.


HMRC Stakeholder Engagement Research 2014

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ICM Research was commissioned by HM Revenue & Customs (HMRC) to undertake research among its stakeholders to:

  1. Explore how stakeholders view HMRC compared to previous years, in order to track the impact of its efforts to improve its reputation
  2. Evaluate attitudes towards HMRC’s communication and engagement with stakeholders to inform future stakeholder communications
  3. Identify areas of improvement and what HMRC’s role should look like in the future.

This report summarises the main themes arising from both qualitative and quantitative research.

Published 11 December 2014