Research carried out by ICM Research Ltd among HM Revenue & Customs' stakeholders in 2014.
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ICM Research was commissioned by HM Revenue & Customs (HMRC) to undertake research among its stakeholders to:
- Explore how stakeholders view HMRC compared to previous years, in order to track the impact of its efforts to improve its reputation
- Evaluate attitudes towards HMRC’s communication and engagement with stakeholders to inform future stakeholder communications
- Identify areas of improvement and what HMRC’s role should look like in the future.
This report summarises the main themes arising from both qualitative and quantitative research.