Corporate report

HMRC digital strategy

A summary of what HMRC is doing and plans to do for each of the 16 actions outlined in the 2013 government digital strategy.

From:
HM Revenue & Customs
Published
29 September 2014
Last updated
24 November 2014 — See all updates

Documents

HMRC digital strategy: 2014

HTML

HMRC digital strategy: 2012

PDF, 228 KB, 26 pages

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Details

HMRC’s latest digital strategy (2014) sets out a refreshed and comprehensive vision, reflecting our activities in the last year and our ambition for the next few years.

Every customer in the UK will have their own personalised digital tax account, so we can help make it simpler, quicker and easier to pay the right tax at the right time.

We will design digital services for our customers that:

  • are easy-to-use, convenient and personalised for individuals, businesses and agents
  • promote digital take-up and voluntary compliance by designing for customer needs
  • use data to help customers avoid errors through pre-population
  • provide assistance in using or accessing our services for those who need it

By doing this we will:

  • maximise revenue
  • improve the customer experience
  • minimise costs
Published 29 September 2014
Last updated 24 November 2014 + show all updates

  1. Minor updates to the 2014 strategy.

  2. First published.

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