Policy paper
HMCTS Vulnerability Action Plan
An update outlining the way courts and tribunals are changing and improving to support vulnerable people to access the justice system.
Documents
Details
This page is no longer being updated. Information about how HMCTS supports vulnerable people is now included in the HMCTS Annual Report and on our online and digital communications channels.
These reports focus on identifying and understanding impacts for our vulnerable users and how we can support them.
We updated the plan in April 2024 to highlight action taken for our users.
The documents cover 3 main priority areas to help support vulnerable users. These are:
- providing our vulnerable users with support to access and participate in court and tribunal services and signposting to other sources of information and support when needed
- gathering and collating evidence and using it to identify impacts of changes on vulnerable users
- making our services accessible for vulnerable users
If you’d like to view older versions of the plan please email hmcts.communications@justice.gov.uk.