Research and analysis

HM Courts & Tribunals Service Reform: Digital Services Evaluation

Evaluation of digital civil, family, and tribunals services.

Applies to England and Wales

Documents

Details

This study evaluated the digitalisation of services in the civil and family courts, and tribunals, as part of the HMCTS Reform Programme. It included surveys, interviews, and analysis of management information to assess the implementation and effects of digitalisation, especially relating to access to justice. It forms part of an overarching programme evaluating HMCTS Reform.

More information on the overarching evaluation of HMCTS Reform, including other research and analysis published as part of the programme, is available at HMCTS Reform Overarching Evaluation: Research - GOV.UK.

Updates to this page

Published 16 December 2022
Last updated 11 September 2025 show all updates
  1. HMCTS Reform Digital Services Evaluation, Overarching report and 8 supplementary documents published.

  2. First published.

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