Guidance

Handling mis-sold PPI claims: claims management companies guidance

Check you comply with marketing, advertising and fee regulations when handling mis-sold personal protection insurance claims.

Detail

Guidance for authorised claims management companies handling mis-sold PPI claims. To help you follow the rules overseen by the regulator.

This document covers:

  • advertising and marketing
  • using the expression ‘no win, no fee’
  • advising clients of the Financial Ombudsman Service
  • being transparent around the fees you charge

The regulator has the power to suspend or cancel the authorisation of companies that don’t follow the rules.