Guidance

Handling mis-sold PPI claims: claims management companies guidance

Check you comply with marketing, advertising and fee regulations when handling mis-sold personal protection insurance claims.

From:
Ministry of Justice
Published
1 September 2013

This publication was withdrawn on

This page has been withdrawn because it’s out of date. Responsibility for the regulation of Claims Management Companies has been taken over by the Financial Conduct Authority.

Documents

Handling mis-sold PPI claims guidance for claims management companies

PDF, 260 KB, 10 pages

Details

Guidance for authorised claims management companies handling mis-sold PPI claims. To help you follow the rules overseen by the regulator.

This document covers:

  • advertising and marketing
  • using the expression ‘no win, no fee’
  • advising clients of the Financial Ombudsman Service
  • being transparent around the fees you charge

The regulator has the power to suspend or cancel the authorisation of companies that don’t follow the rules.

Published 1 September 2013

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