Policy paper

Government response: SSAC report on telephony in DWP and HMRC

The government's response to the report 'Telephony in DWP and HMRC: an update' by the Social Security Advisory Committee (SSAC).

Documents

Government response to the report 'Telephony in DWP and HMRC: an update'

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Covering letter: Government response to the report 'Telephony in DWP and HMRC: an update'

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Interim response from the government to the report 'Telephony in DWP and HMRC: an update'

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Details

This is the government’s response to recommendations made by the Social Security Advisory Committee (SSAC) in SSAC Occasional Paper 17: Telephony in DWP and HMRC: an update.

We published the government’s interim response on 27 July 2016.

Published 27 July 2016
Last updated 17 November 2016 + show all updates
  1. Added the government's response to the SSAC report 'Telephony in DWP and HMRC: an update'.
  2. First published.