Policy paper

Government Digital Strategy: action 5 - redesigning services

This publication was published under the 2010 to 2015 Conservative and Liberal Democrat coalition government

An outline of how each government department is carrying out action 5 of the Government Digital Strategy.


The Government Digital Strategy commits each government department to carrying out 16 actions.

Action 5 is that all departments will redesign services handling over 100,000 transactions each year. This document outlines how each department is doing this.