Government approach to assisted digital
This document sets out how the government will help people who are not online.
As part of the Government Digital Strategy, everyone who can use digital services independently will be encouraged to do so. The 18% of people who are offline will use assisted digital support.
People who need this support will be able to access a service face to face, by phone, or in another appropriate non-digital way, with someone either inputting their data into the digital system on their behalf, or helping them put their data into the digital service themselves.
Published 4 December 2013