This was published under the 2010 to 2015 Conservative and Liberal Democrat coalition government
This impact assessment sets out the costs and benefits for the introduction of the Friends and Family test.
PDF, 267KB, 18 pages
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The test will involve the use of a simple question, asking patients for their feedback on the quality of care they received. Making sure that people have a positive experience of care is a key requirement in the Mandate, published on 13 November 2012.
It means every patient will be able to give feedback on their experience in all acute hospital inpatients and Accident and Emergency patients from April 2013; for women who have used maternity services from October 2013; and as rapidly as possible thereafter for all those using NHS services.