Statutory guidance

Generic guidance for DWP providers

This guidance is for providers of all DWP employment-related programmes. It is also known as the framework generic provider guidance.

Documents

Chapter 8: information security

Chapter 12: ESF declaration form (ODT)

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Chapter 12: ESF best practice stencil: annex 2 (ODT)

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Chapter 12: clerical incident report form (ODT)

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Chapter 12: line manager's and nominated manager's report and referrals from third parties: incident/assault report IF2 (ODT)

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Chapter 12: Merlin Standard complaint report form

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Annex 1: request to review post payment decisions (ODT)

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Annex 4: validation report and decision log

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Chapter 1: introduction

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Chapter 2: delivering provision

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Chapter 3: provider engagement

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Chapter 4: management information

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Chapter 5: evidencing and validating payments

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Chapter 6: provider assurance

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Chapter 7: self assessment

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Chapter 8: information security

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Chapter 9: marketing and communications

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Chapter 10: sustainable development

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Chapter 11a: ESF 2007 to 2013 requirements (England only)

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Chapter 11b: ESF requirements 2014 to 2020 (England only)

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Chapter 13: tax and National Insurance contributions

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Details

This provider guidance provides requirements and background information for all Department for Work and Pensions (DWP) employment-related programmes.

Guidance about specific programmes can be found in the programme specific provider guidance.

Published 1 December 2007
Last updated 26 April 2022 + show all updates
  1. Revised paragraph 87 of chapter 2 - both HTML and PDF formats. The revised PDF is now labelled version 5.

  2. Published a revised version of Chapter 8: information security (now labelled version 4.4) – change to ‘Email Security’.

  3. Published a revised version of chapter 6 both HTML and PDF formats (now dated 15 February 2022), this includes a new version of the provider systems questionnaire.

  4. Revised chapter 2 (delivering provision) - both HTML and PDF formats. Removed information about the Merlin Standard and added new paragraphs (133 to 134) about what to do when a provider receives a request to erase participant information. The revised PDF is labelled version 4.

  5. Revised chapter 11b in both HTML and PDF formats (now dated June 2021) and Chapter 12 annex 1: Good news story template (now dated June 2021). These have additional information for providers about what to do as COVID-19 restrictions ease.

  6. Revised version of Chapter 12 annex 1: Good news story template (new version is dated May 2021).

  7. Revised chapter 11b in both HTML and PDF formats (now dated May 2021) and Chapter 12 annex 1: Good news story template (still dated June 2020).

  8. Revised version of Chapter 8: information security (now labelled version 4.3) - removed any duplication and references to old practices and policies.

  9. Revised chapter 8 - the separate sections on 'Security incident management' and 'Security incident reporting' have been combined into a single section, called 'Security incident management and reporting' (paragraph 26).

  10. Revised version of Chapter 8: Information Security (now labelled version 4.2). Change to the Security Incident Reporting process, everything else in the chapter remains the same.

  11. Revised chapter 11b (dated July 2020) and Chapter 12 annex 1: Good news story template (dated June 2020). Revised to include the temporary arrangements put in place to allow providers to continue to deliver provision during the COVID-19 pandemic. The majority of Chapter 11b and annex 1 still apply and are to be used in conjunction with the COVID-19 period easements cited in the COVID-19 instructions in the guidance.

  12. Published revised chapters 2 (now version 3.9) and 8 (now version 4.1).

  13. Revised chapters 8 (version 4) and 11b (version 2). Also published a revised good news story template and consent form (Chapter 12: annex 1).

  14. Published revised chapters 1 (version 2.2), 2 (version 3.8), 3 (version 2.2), 4 (version 2.2), 5 (version 6), 6 (version 7), 7 (version 2.1), 8 (version 3), 9 (version 2.4), 10 (version 2.1), 11a (version 4.2), 11b (version 1), 13 (version 3.1). Also published revised Merlin standard complaint report form.

  15. Published revised version of chapter 2 (version 3.7, dated 29.3.19).

  16. Published a revised version of the good news story template and consent form (chapter 12, annex 1).

  17. Published a revised version of chapter 11b - now dated May 2018. Changes include a revised annex 1: Good News Stories template.

  18. Revised chapter 8 (V2.8, dated 01/08/2018). The main changes are: 1) data protection section updated to include references to GDPR where appropriate, 2) a new right of access request section, and 3) changes to the security plan section.

  19. Published a revised version of chapter 2 (version 3.6, dated 1.8.17) - with updated information in paragraph 36 about fast track incidents.

  20. Published a revised version of chapter 6 (version 4 - May 2017), this includes a new version of the provider systems questionnaire.

  21. Published a revised version of chapter 8 (version 2.7 - 15/03/2017).

  22. Removed forms PARF1 and PARF2 - DWP no longer requires providers to complete these forms. Further information can be found in chapter 2 of the provider guidance.

  23. Published a revised version of chapter 2 (version 5, dated 11.8.16) - with updated information about programme accident report forms 1 (PARF1) and 2 (PARF2).

  24. Published a revised version of chapter 8 (version 2.6), dated 6 June 2016.

  25. Published a revised version of chapter 9 - version 2.3 (dated 29.2.16).

  26. Published new chapter 11b: European Social Fund requirements 2014 to 2020 (England only) and revised version of Chapter 12: ESF declaration form.

  27. Published revised chapter 10 -- Sustainable development (v3).

  28. Published chapter 11 of Provider Generic Guidance, ESF 2007 – 2013 requirements (England Only).

  29. Published revised chapters 1 (version 4), 2 (version 4), 5 (version 3.3), 6 (version 3) and 13 (version 3).

  30. Removed Chapter 11 - guidance is out of date and undergoing revision. A revised version will be published soon.

  31. Published revised chapters 2 (version 4) and 6 (version 3).

  32. Published a revised clerical incident report form.

  33. Published revised chapter 5 – version 3.3 (2 February 2015).

  34. Revised chapter 5 includes new correspondence address for Provider Payment Validation Team.

  35. Published revised versions of chapters 2 and 5.

  36. Published a revised version of chapter 2 - Delivering DWP Provision.

  37. Published a revised version of chapter 5 - Evidencing/Validating Payments

  38. Removed the 'Good news participant permission form' - use the 'Good news story template and consent form – annex 1' instead.

  39. Published revised version of Chapter 2 'Delivering DWP Provision', Framework generic guidance: provider guidance.

  40. Updated versions of chapters two and five of the DWP framework generic provider guidance now live.

  41. Revised chapter 13 published.

  42. Revised version of chapter 5 published.

  43. Revised chapters 5 and 11 published.

  44. Chapter 2 - Delivering DWP Provision has been updated.

  45. First published.