Face-to-face card payments project - screening equality impact assessment
Published 28 September 2022
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Project objectives
This is an operational change for Debt Management, providing Field Collectors with card reader devices enabling them to take card payments while face-to-face with customers at their property. The customer will have a quicker and easier means of making card payments to HMRC, reducing the number of telephone calls.
Customer groups affected
- individuals (sole traders)
- directors
- pensioners
- landlords
- tax credit/ Universal Credit customers
- digitally-excluded customers
- partnerships
- IR35 personal service companies
- international companies
- assisted digital
- farmers
- haulage companies
What customers will need to do
What customers need to do as a result of the change
With the introduction of the card reader devices the customer will be able to physically place their payment card into the card reader device that the Field Collector is carrying with them for these face-to-face visits.
How customers will access this service
The external customer will use the service by physically placing their payment card into the card device. There will be some new back office software that the Field Collector will use to process the payment linked to a card reader device to take payments.
When customers need to do this
When they want to make a card payment during a face to face visit to their property by a Field Collector.
Assessing the impact
We assessed the equality impacts on all the protected characteristic groups in line with the Equality Act and Public Sector Equality Duty and section 75 of the Northern Ireland Act:
- racial groups
- disabled and not disabled
- sex
- gender reassignment
- sexual orientation
- age
- religion or belief
- pregnancy and maternity
- marriage and civil partnership
- people with dependents and those without
- political opinion (for Northern Ireland only)
- people who use different languages (Including Welsh Language and British Sign Language)
There is no evidence to suggest any specific impacts on those customers within any of the protected characteristic groups (listed above). Extra support will be provided as required.
Opportunities to promote equalities
We have considered opportunities to promote equalities and good relations between people in each of the protected characteristic groups and those outside of that group.
None identified.
A full equality impact assessment is not recommended.