Excise movement and control system — service availability and issues
Updated 14 October 2026
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This publication is available at https://www.gov.uk/government/publications/excise-movement-and-control-system-emcs-service-availability-and-issues/emcs-service-availability-and-issues
Service availability
If you’re trying to create, sign in or reset your sign in details, check for known problems with HMRC online services.
Sign in to the excise movement and control system (EMCS).
Planned downtime
None.
Service issues
French EMCS update
We are aware that following an update to French EMCS, some movements consigned from France are operating under fallback procedures.
This may include movements from France to Northern Ireland consignees.
Any expected movements should be received and processed as normal until a corresponding French Administrative Reference Code (ARC) has been raised.
Historic messages
We are aware there is an issue with some traders receiving historic messages the first time they call for messages on the new EMCS service. This issue should only occur on the first attempt.
If you continue to experience this issue, contact the helpdesk.
Other issues
If you need help with anything not listed here, contact Excise Movement and Control System: general enquiries.
Other services
Check availability and issues for other services.