By Kim Perren, Janet Harvey, Katherine Hill, Yvette Hartfree and Matt Padley
The Face-to-Face Guidance Pilot was funded by the Department for Work and Pensions (DWP). Providers offered guidance to employees aged 50 and above on a range of work and retirement issues using diverse service delivery methods. Providers included local branches of Age Concern, Shaw Trust, Life Academy, Guidance Services and Manpower, based in urban and rural areas across Britain. The service ran between January 2008 and March 2009. This report presents findings of a longitudinal evaluation of the service provision which was commissioned by DWP and carried out by the Centre for Research in Social Policy (CRSP). The evaluation covered service delivery processes as well as client information needs, their experiences of the service and their outcomes.