Research and analysis

Evaluation of Class 2 National Insurance Contributions reform communications amongst key target groups

Findings from quantitative research conducted to test understanding and customer behaviour.

From:
HM Revenue & Customs
Published
16 September 2015

Documents

Evaluation of Class 2 National Insurance Contributions reform communications amongst key target groups

MS Word Document, 236 KB

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Details

In the 2014 budget, the Chancellor outlined proposals to collect Class 2 National Insurance Contributions (NICs) via the Self-Assessment (SA) process. This is so that self-employed customers can deal with their Income Tax and NICs payments at the same time.

Research was undertaken to determine:

  • Whether customers understand the communications’ purpose
  • Whether customers understand what they are required to do as a result of these communications
  • Whether they find the information in them clear and comprehensive
  • Whether it will impact customer behaviour in regards to continue to make required payments
  • Whether these communications generate unnecessary contact with HMRC

The research was carried out by TNS BMRB on behalf of HM Revenue & Customs.

Published 16 September 2015