List of organisations
Updated 20 June 2025
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This publication is available at https://www.gov.uk/government/publications/eu-settlement-scheme-community-support-for-vulnerable-citizens/list-of-organisations
England
Migrant Help
If you are vulnerable or have a complex application, Migrant Help offers advice and support on the EU Settlement Scheme.
Telephone: 07483 090 721
Email: euss@migranthelpuk.org
Northern Ireland
Advice NI
Advice NI provides a general service which includes face to face support (drop ins an appointments), telephone advice line, email advice, webchat and text service.
Telephone: 028 906 5919
Email: euss@adviceni.net
Scotland
Citizens Advice Scotland
The Citizens Advice network is made up of 59 Bureaux with over 200 outreaches across Scotland. We have over 1,000 advisers who can provide general Immigration Advice Authority level 1 advice about the EU Settlement Scheme and can also make referrals to our dedicated team of EU Settlement Scheme advisers for clients who need one-to-one support to make an application.
We have several years of experience in providing this service through Home Office and Scottish Government funding. Our holistic approach ensures our generalist advisers are able to identify those who need EU Settlement Scheme support while providing them with any other advice they need on topics such as housing, benefits, income maximisation or debt.
You can find your local bureau by using the postcode tool or by phoning Scotland’s Citizens Advice Helpline.
Telephone: 0800 028 1456
Email: info@cas.org.uk
Wales
Settled
Settled provides advice to EU citizens on the EU Settlement Scheme and related rights. It is accredited Immigration Advice Authority level 3. Help is available in different languages by email, phone, on Facebook and through sessions in communities.
Telephone: 0330 223 5336 (Monday to Thursday, 1pm to 3pm)
Email: applyeusswales@settled.org.uk
Organisations providing complex EU Settlement Scheme advice and support services
East European Resource Centre (EERC)
EERC provides complex casework, advice and assistance with the EU Settlement Scheme and pre-settled status applications (Immigration Advice Authority level 2) to the vulnerable, disadvantaged and marginalised Eastern European migrants in London who are nationals of:
- Bulgaria
- Croatia
- Czechia
- Estonia
- Hungary
- Latvia
- Lithuania
- Poland
- Romania
- Slovakia
- Slovenia
- Belarus and eligible to apply for the EU Settlement Scheme
- Russia and eligible to apply for the EU Settlement Scheme
- Ukraine and eligible to apply for the EU Settlement Scheme
To access the service, call one of the helplines or email us. All helplines are open Monday to Thursday, 10am to 4pm. We don’t accept clients without appointments.
Telephone:
- Polish, Lithuanian and English: 07521 857 415
- Romanian and English: 07730 021 986
- Ukrainian, Russian and English: 07718 612 218
Email: info@eerc.org.uk
Europia
Europia is a Manchester-based charity supporting Central and Eastern European nationals through immigration advice, welfare support, community engagement, and cultural projects.
Our immigration team provides expert assistance with complex EU Settlement Scheme applications (Immigration Advice Authority level 2 and above), supporting clients from application through to confidently accessing and proving their status.
We also offer services in mental health, employment, volunteering, and equality advocacy – ensuring inclusive, person-centred support for Central and Eastern European communities across Greater Manchester.
Telephone: 07955 365 765
Email: euss@europia.org.uk
Kirklees Citizens Advice and Law Centre
We offer general advice and can support complex cases.
Telephone: 0808 278 7896
Email: euss@kcalc.org.uk
South Tyrone Empowerment Programme (STEP)
STEP is a rights-based community organisation providing services in advice, support, advocacy, community development, social enterprise and strategic engagement. Under the terms of this grant STEP will offer level 2 immigration advice to late and vulnerable EU Settlement Scheme applicants.
Telephone: 028 877 50211
Email: info@stepni.org
Refugee and Migrant Centre
The Refugee and Migrant Centre provides free regulated advice and representation to EEA nationals and their family members in their applications for the EU Settlement Scheme, as well as applications for family permits for family members wishing to join EEA nationals in the UK.
We can support your application from start to finish through our trained and qualified advisors and are approved to support people with vulnerabilities with more complex cases.
Telephone: 0800 066 3444
Email: euss@rmcentre.org.uk