Guidance

List of organisations

Updated 8 April 2021

Association of Directors of Adult Social Services (ADASS)

ADASS provides guidance and signposts organisations who offer care services and local authorities who can assist vulnerable EEA citizens to apply to the EU Settlement Scheme. ADASS is not accredited to provide immigration advice and is unable to provide direct assistance to applicants.

Advice NI

Advice NI provides a general service which includes face to face support (drop ins an appointments), telephone advice line, email advice, webchat and text service.

Tel: 02890645919

Email: euss@adviceni.net

Advice on Individual Rights in Europe (The AIRE Centre)

At the AIRE centre we provide application workshops. We also run an advice line and offer online support to victims of abuse and trafficking, homeless people, children in care, Roma people, individuals in atypical and vulnerable living situations and complex cases.

Tel: 0044 207 862 5819

Email: info@airecentre.org

Asylum Welcome

Asylum Welcome provides a general service which includes face to face (Phone for appointment), complex case advice, phone support, home visits, outreach service to other parts of Oxfordshire to those who cannot attend the centre and IT support.

Tel: 01865 722082

Email: europawelcome@asylum-welcome.org

Birmingham City Council

Birmingham City Council is working in partnership with 3 community organisations, ASIRT, Centrala and Central England Law Centre, to deliver EUSS support to its citizens. Further details can be found on their website.

Calderdale Council

Tel: 07857601530

The Children’s Society

The Children’s Society specialises in face to face support (drop-ins and appointments) and an email support service for children, families and vulnerable adults. Various drop in times to be arranged. In the interim please contact the office for further details. We also have online support and phone advice available.

Tel: 0191 349 9481

Citizen Advice Bureau Airdrie

Citizens Advice Bureau Airdrie offers a general service, which includes community champions, face-to-face advice (drop ins and appointments), telephone advice and group sessions. Telephone advice available Monday to Saturday from 8am to 6pm. Email advice 24 hours, aim to respond within 5 days. Covers North Lanarkshire Local Authority.

Tel: 01236 754 109

Citizens Advice Barnet

Citizens Advice Barnet provides a general service, including drop-ins and appointments. Drop-ins are available on Monday and Friday from 9:30am to 12pm. Appointments are available throughout the week.

Tel: 0300 456 8365

Citizens Advice Bournemouth, Christchurch & Poole

Citizens Advice Bournemouth, Christchurch and Poole provides a specialist EUSS support service which includes face to face appointments across Dorset and Bournemouth, Christchurch & Poole. Email support, phone support, and video chat are also available, as are home appointments where necessary. Appointments are available on weekdays, and some weekend clinics will also be available. Post Application support clinics will be available to enable applicants to manage their status once obtained.

Tel: 03444 111 444 and ask to be referred to the EUSS project

Email: euss.advice@citizensadvicebcp.org.uk

Citizens Advice Cornwall

Clients will be able to access the service via our website, text service, phone, email or in person and via 3rd party referral from partner organisations.

Tel: 01579 212025

Email: euss@citizensadvicecornwall.org.uk

Citizens Advice East End

Citizens Advice East End - provides a general service. E-mail or phone for an appointment. If you leave a message, please ensure you leave your full name and clearly tell us your contact details.

Tel: 020 8525 6350

Email: info@eastendcab.org.uk

Citizens Advice Edinburgh

Citizens Advice Edinburgh - offers a general service, which includes community champions, face-to-face advice (drop ins and appointments), telephone advice and group sessions.

Tel: 0808 800 9060

Email: contact@caed.org.uk

Citizens Advice Liverpool

Citizens Advice Liverpool - provides a general service. E-mail or phone for an appointment. If you leave a message, please ensure you leave your full name and clearly tell us your contact details.

Tel: 0151 522 1725

Email: euss@caliverpool.org.uk

Citizens Advice Luton

Informed by the EUSS Community Champion network, we will hold small scale drop-in events in specific areas of the city or with a specific community in mind. With a dedicated local telephone EUSS line and dedicated webpage. There will be multiple pathways into our EUSS support service, currently promoting access through a number of digital channels, while our face 2 face services slowly resumes.

Tel: 0344 245 1285

Citizens Advice Mid Mercia

CAB Mid Mercia offers a triage system via pre-booked telephone appointments to assess level of requirement, signposting to additional services, and providing end to end support as necessary

Tel: 01827 909 101

Email: euss@citizensadvicemidmercia.org.uk

Citizens Advice Southampton

Citizens Advice Southampton provides a general service which includes face to face drop-in and appointments, complex case advice and information sessions. Face-to-face appointments for complex cases can be accessed through triage via telephone or drop-in.

Tel: 0300 300 2166

Citizens Advice Sutton

Citizens Advice Sutton offers a general service which includes face to face drop in services, group sessions, community outreach, public awareness events. Drop ins are available Monday to Friday from 9am to 5pm.

Tel: 0208 405 3552

Citizens Advice South Lincolnshire

CASL supports all EU citizens and their families in Lincolnshire to apply for the EUSS.

Tel: 0800 448 0734

Email: eussreferral@citizensadvicesouthlincs.org.uk

Online form

City of Bradford Metropolitan District Council

With links across the region Bradford offers a wide ranging support network for anyone that needs to apply to the EUSS. Visit our website for full details of how to access support.

Tel: 01274 731909

Email: admin@bradfordcab.com

Clifton Learning Partnership

Clifton Learning Partnership offers specialised services for the Roma community. Support includes face-to-face support, small group workshops, awareness raising sessions, IT, language support (Roma, Slovak and Czech) and community outreach services. They are willing to support those with other vulnerabilities. Call to make an appointment for face-to-face support.

Tel: 01709 829087

Email: enquiries@clifton-partnership.org.uk

Community Renewal Trust

Community Renewal Trust specialises in welfare rights and in providing support to Roma migrants. They also provide face to face support. Drop in service is available along with direct appointments.

Tel: 0300 365 0025

Email: admin@communityrenewal.org.uk

Coram Children’s Legal Centre

CORAM provides a specialised service which includes email support and complex case advice for cases involving migrant children or young people, families and carers.

Tel: 020 7713 0089

Email: euss@coramclc.org.uk

Coventry City Council

Coventry City Council provide face-to-face, email, telephone EUSS outreach, support and services, adhering to social distancing measures. Flexible mixed-model working in community-based settings by Level 2 OISC advisors and trained volunteers across Coventry (libraries, Family Hubs) alongside drop-in and information sessions.

Tel: 07507 726 526

Email: CoventryEUSS@coventry.gov.uk

CVS Cheshire East

CVS Cheshire East provides a general service which includes face to face support (by appointment). Appointments available Monday to Friday 9am to 5pm. Phone or email to make an appointment.

Tel: 01270 763100

Email: euscheme@cvsce.org.uk

Ealing Law Centre

Providing support in libraries and foodbank to reach the vulnerable. We also offer support digitally and through our relationships we have built with local organisation.

Tel: 020 8579 4598

Email: info@ealinglaw.org.uk

Edmonton Community Partnership

To help vulnerable individuals through our links with local organisations, providing online and in school advice, drop in sessions 1-2-1 conversations and presentations to inform and support families.

Email: info@edmontoncommunitypartnership.org

East European Resource Centre

East European Resource Centre specialises in offering language support, digital outreach, face to face support, email support, project visits for Central and Eastern Europeans. Drop ins are available.

Tel: (Polish/English speaking) 0044 79 3650 7511 or (Romanian/English speaking) 0044 78 4590 9531

Email: euss@eerc.org.uk

Father Hudson’s Care / Brushstrokes community project

Father Hudson’s Society provides a general service which includes home visits, face to face (drop in and appointments available depending on the community venues), community workshops, community outreach. Appointment and Drop in Clinic available. Appointments may be available at other times for Polish speakers.

Tel: 0121 565 2234

Email: info@brushstrokessandwell.org.uk

FENIKS: Counselling, Personal Development and Support Services

FENIKS: Counselling, Personal Development and Support Services provides support with making EUSS applications in Polish, English, French, Spanish, Romanian, and other languages. Authorised at OISC level 1 limited to EUSS.

Tel: 0131 629 1881, 07803 102 173

Email: info@feniks.org.uk, euss@feniks.org.uk

Fife Migrants Forum

Fife Migrants Forum provides general services which includes face to face support. Appointments are available.

Tel: 01592 642927

Email: info@fifemigrantsforum.org.uk

Gladstone District Community Association (GLADCA)

GLADCA provides a general service and complex case advice. Support includes phone support, drop-in face-to-face support, IT Support and access to equipment, community outreach, small group workshops, webchat support and language support including a bilingual advisor who speaks Russian, Bulgarian and Spanish.

Tel: 01733 566343

Email: info@gladca.org

Gloucestershire County Council

We offer registration support, people will have an individualised action plan, detailing the next steps they need to take, to track their progress, and follow up effectively. Interpretation services will be available for all sessions

Tel: 01452 425000

Email: customerservices@gloucestershire.gov.uk

Inverness Badenoch and Strathspey Citizens Advice Bureau

Inverness CAB provides practical application support for the most Vulnerable will comprise awareness raising (via Champions working 2 days per week); information provision; advice to improve understanding; provision of an android phone and each CAB having a tablet and/or laptop and free WiFi Clients can use; immigration advice as required; but in most cases providing end to end direct assistance.

Tel: 01463 237664

Email: enquiries@invernesscab.caseonline.org.uk

International Organization for Migration (IOM)

The International Organization for Migration (IOM) is working in partnership with Here For Good, and in close cooperation with Local Authorities and third sector organisations across the UK, with a particular geographic focus on three regions; Scotland, London and the South West of England, to deliver quality legal advice and practical assistance for applications, to EU, EEA and Swiss citizens and their non-EU family members, who may be in vulnerable situations, or in need of additional help to be able to access the EU Settlement Scheme (EUSS).

Email: euss@iom.int

Here For Good

Here For Good helplines provide legal advice to EEA citizens living in the UK and their family members.

Tel: 0207 014 2155

Monday; 09:30 - 11:30
Wednesday; 11:30 - 13:30
Friday; 13:30 - 15:30

Tel: 0115 964 4112

Tuesday, 09:00 - 11:00
Thursday, 15:00 - 17:00

Kirklees Citizens Advice and Law Centre

Kirklees Citizens Advice and Law Centre provides a general service which includes complex case advise, referrals from other organisations and outreach and advice. Call or email for general enquiries or to make an appointment.

Tel: 0344 848 7970

Latin American Disabled People’s Project

Latin American Disabled People’s Project specialises in offering information sessions, language support, application advice, help filling in EUSS applications, home visits, face to face support and community outreach to those who speak Spanish or Portuguese with any vulnerability.

Tel: 0207 793 8399
Monday, Wednesday and Fridays between 10am to 4pm.

Email: ladppadvice@ladpp.org.uk

Latin American House

Latin American House specialises in face to face support, phone support, email support, home visits, complex case advice, language support, legal and social, outreach and engagement and application advice. Servicing Latin Americans or those who speak Spanish or Portuguese. Drop-in sessions available Mondays and Tuesdays 11am to 4pm.

Tel: 020 7372 8653
Wednesday's and Thursday's 11am to 4pm.

Email: brexit@casalatina.org.uk

London Borough of Hounslow

Hounslow provides a general service which includes face to face support (drop ins and appointments), outreach venues across the borough, telephone advice line, webchat and text service. Appointments are available with translators for those with language barriers.

Tel: 020 8583 2000

Migrant Help

Migrant Help provides a general service which includes face to face sessions. Call for appointments or drop in.

Tel: 01304203977

Email: info@migranthelpuk.org

NOAH Enterprise

The Noah Enterprise provides a specialised service which includes face to face drop in services, complex case advice, community outreach, Language support - including Romanian, Polish, Hungarian Russian, French, Slovakian and Spanish and IT support/ equipment for homeless and those at risk of homelessness.

Tel: 01582 728416

Email: info@noahenterprise.org

Newport Mind Association

The Mind team provide end to end application advice and support through email, video and telephone. The service currently operates an appointment only service across a number of locations across Wales. Appointments available evenings and weekends.

Tel: 01633 258741

Email: euenquiries@newportmind.org

Norfolk Community Law Service

Provides a general service which includes face to face sessions. Call for appointments or drop in sessions.

Tel: 01603 496623

Email: info@ncls.co.uk

Nottingham Law Centre

Nottingham Law Centre provides a general service which includes home visits, face-to-face sessions (drop-in hub and by appointment), IT support/access to equipment and language support (Polish, Romanian, Bulgarian). Call or email to make a direct appointment.

Tel: 01159 787 813

Email: enquiries@nottinghamlawcentre.org.uk

Norfolk County Council

Complete an online form to allow Norfolk County Council to provide the necessary support. Each application will be assigned a social worker who can following an interview provide personalised support including liaising with embassies or consulates to obtain relevant documentation as necessary.

Tel: 0344 800 8020

Nova Wakefield District

Nova Wakefield District Limited provides a general service which includes face to face support, home visits, care home visits, and language support (Polish, Czech, Slovak). Direct appointments available call or e-mail to make an appointment.

Tel: 01924 367418

Email: info@nova-wd.org.uk

Peterborough Asylum and Refugee Community Association (PARCA)

Peterborough Asylum and Refugee Community Association (PARCA) provides a general service which includes face to face drop in services, community outreach, language support French, Latvian, Lithuanian, Slovak, Spanish, Polish, Romanian, Portuguese, Russian and other on demand. IT Support and Email support.

Tel: 01733 563 420

Email: eu.resettlement1@parcaltd.org

Perth Citizens Advice Bureau

Perth Citizens Advice Bureau offers a general service, which includes community champions, face-to-face advice (drop ins and appointments), telephone advice and group sessions.

Tel: 01738 450 580

Email: advice@perthcab.org.uk

Perth & Kinross Association of Voluntary Service (PKAVS)

PKAVS provides a general service which includes weekly drop-in sessions, community outreach, end-to-end support and appointments only.

Tel: 01738 567 076

Email: MinoritiesHub@pkavs.org.uk

Polish British Integration Centre

Polish British Integration Centre provides a general service which includes phone support, email support, face to face (drop-in and appointments services available), web chat service, IT Support/ equipment and multilingual language support in Polish and English. Drop in sessions available on Fridays from 10am to 2pm.

Tel: 00441 2343 28100

Email: euss@pbic.org.uk

Positive Action in Housing

Positive Action in Housing provides a specialist service which includes drop in outreach surgeries and appointment based sessions for the Roma community, elderly and homeless.

Tel: 0141 353 2220

Email: home@positiveactionh.org

London Borough of Redbridge

We employ a triage system to establish user needs to provide the necessary support to each individual no matter the complexities or needs. We will offer end to end support to all clients that need this.

Tel: 020 8708 5000

Citizens Advice Wandsworth

We work in partnership with Wandsworth Borough Council to offer information and advice about transition and related issues to EU citizens living in Wandsworth. We help individual residents to secure their rights to live in the UK by applying to the EU Settlement Scheme (settled and pre-settled status).

Tel: 0300 330 1169

The Refugee and Migrant Centre

The Refugee and Migrant Centre provides a general service which includes face to face support, IT support/ equipment and language support. Drop in sessions available. Call to make an appointment.

Tel: 01902 311 554

Email: euss@rmcentre.org.uk

Rights of Women

Our telephone advice line provides legal advice and assistance to women who are vulnerable due to Violence Against Women and Girls (VAWG) to enable them to apply to the EU Settlement Scheme. Our telephone advice line is staffed by women immigration solicitors or barristers who are qualified to give advice up to OISC Level 3.

Advice is available on their website

Tel: 020 7118 0267
Tuesday and Wednesday, 11am to 1pm and 2pm to 4pm.

Riverside Community Health Project

Provides a general service which includes face to face sessions. Call for appointments or drop in sessions available.

Tel: 0191 2260754

Email: EUSSadvice@riversidechp.co.uk

Royal Association for Deaf People (RAD)

We will keep our website up to date with all new and relevant information and you can book a webcam appointment with one of our Immigration advisers via the website.

Tel: 0300 688 2525

Email: info@royaldeaf.org.uk

Sheffield City Council

At Sheffield we use a variety of community venues to hold one-to-one appointments with workers that have language skills meaning we do not need translators to help vulnerable individuals through the EUSS process.

Tel: 0114 273 4567

SIFA Fireside

The SIFA Fireside work with homeless/rough sleepers and other vulnerable individuals and carry out end-to-end service as we are keen to work with eligible clients throughout the application process, helping to gather relevant documentation, explain the process and form, and fill the form in with them and meet any immediate crisis needs.

Tel: 0121 766 1700

Email: office@sifafireside.co.uk

Simon Community Scotland

Simon Community Scotland specialises in providing end to end support from engagement on the street, to completing the EUSS application. Drop in sessions at homeless support hub for assistance with EUSS applications, telephone support and awareness raising through outreach for anyone experiencing, or at risk of homelessness in the city of Edinburgh at the hub and on the street.

Drop in service is available and 24 hour telephone support: 0808 178 2323.

Tel: 01313440825

Email: mail@streetwork.org.uk

Somerset County Council

If you are a community organisation that works with or has contact with EU nationals, you can contact us for support, for example requesting leaflets that tell people how they can apply for Settled Status. We can also point you in the direction of other organisations that may be able to help.

Email the Brexit team: brexitteam@somerset.gov.uk

Tel: 0300 123 2224

Email: generalenquiries@somerset.gov.uk

South Tyrone Empowerment Programme (STEP)

STEP provides a general service. Call or email to make an appointment. Drop in session or appointments available.

Tel: 02887 750 211

Email: euss@stepni.org

Southend-on-Sea Guild of Help and Citizens Advice Bureau

We provide information session to help identify vulnerable individuals that may need additional support that we can provide from digital, language or document.

Tel: 01702 456366 or 01702 456352

Email: southendinfo@citizensadvicesouthend.org.uk

Southern Brooks Community Partnerships

At Southern Brooks we provide free use of IT, digital support, translation service and 1 to 1 support to help those wishing to apply to the EU Settlement Scheme.

Tel: 03335 774 666

Email: office@southernbrooks.org.uk

Southwark Law Centre

Southwark Law Centre provides a general service which includes complex case advise, referrals from other organisations and outreach and advice. Call or email for general enquiries or to make an appointment.

Tel: 0207 732 2008

Email: eussproject@southwarklawcentre.org.uk

St Pauls Advice Centre

St Pauls Advice Centre provides a general service which includes face-to-face support, drop in services, home visits, phone support, community outreach and IT support. Drop-in sessions available. Call or email to make an appointment.

Tel: 0117 955 2981

Email: enquiry@stpauladvice.org.uk

St Vincent de Paul Society

St Vincent de Paul Society provides a general service which includes face to face (drop-ins) and complex case advice. Drop-ins are available

Tel: 020 7703 3030

Email: hello@svp.org.uk

Thames Reach Charity

Thames Reach Charity specialises in mobile service, language support and help filling in the EUSS applications for those who are homeless. Telephone advice available. E-mail advice available 24 hours, with an aim to respond within 5 days.

Tel: 0203 6176052

Email: enquiries@thamesreach.org.uk

Tros Gynnal Plant

Tros Gynnal Plant provides a specialised service which includes drop-in sessions, mobile service and end-to-end support for Gypsy, Roma and Traveller communities across Wales.

Tel: 01633 509544

Email: admin@tgpcymru.org.uk

Tower Hamlets Law Centre

Tower Hamlets Law Centre offers a service focusing on complex cases, including email support, phone support, and face to face. Call or email for general enquiries or to make an appointment.

Tel: 0207 538 4909

Email: info@thlc.co.uk

Wirral Change

Wirral Change has a history of engaging communities from all countries of origins and continues to provide services for diverse community groups.

They provide a general service that includes face to face, phone support, online advice, home visits, and community outreach support. Language and IT support available. Call or email for enquiries or to make an appointment.

Tel: 0151 649 8177

Email: admin@wirralchange.org.uk

Your Homes Newcastle

We meet customers’ language needs by writing to them in their first language where required and use telephony interpreters where appropriate to support them through their applications.

Tel: 0191 277 1190

Email: euss@yhn.org.uk