Guidance

List of organisations

Updated 28 August 2019

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This publication is available at https://www.gov.uk/government/publications/eu-settlement-scheme-community-support-for-vulnerable-citizens/list-of-organisations

Advice NI

Advice NI provides a general service which includes face-to-face support (drop-ins and appointments), telephone advice line, email advice, webchat and text service.

Email: euss@adviceni.net

Telephone: 0800 138 6545

Advice on Individual Rights in Europe (The AIRE Centre)

Advice on Individual Rights in Europe Ltd (The AIRE Centre) offer telephone and online support to victims of abuse and trafficking, homeless people, children in care, Roma people, individuals in atypical and vulnerable living situations and complex cases.

Telephone advice Monday to Friday, 10:30am to 6pm.

Email advice is available 24 hours a day. The AIRE Centre aim to respond within 5 days.

Email: info@airecentre.org

Telephone: 0207 831 4276

Arachne Greek Cypriot Women’s Group

Arachne Greek Cypriot Women’s Group provides a general service and complex case advice. Support available includes face-to-face appointments, drop-ins, home visits, phone and email support.

Drop-in service is available on Monday and Wednesday, 10am to 12.30pm.

Phone or email to make an appointment.

Email: info@arachne-group.org

Telephone: 0207 263 6261

Asylum Welcome

Asylum Welcome provides a general service and complex case advice. Support available includes face-to-face, phone support, home visits and outreach service to other parts of Oxfordshire to those who cannot attend the centre and IT support.

Call to make an appointment.

Email: europawelcome@asylum-welcome.org

Telephone: 07719 128054

The Bridge Renewal Trust

The Bridge Renewal Trust provides a general service which includes pre-application support and complex case advice. Support available includes workshops, community outreach, language support, face-to-face support, phone and email support.

Telephone advice available daily, 10am to 5pm.

Drop-ins available Monday, 2pm to 5pm.

Call or email to make an appointment

Email: admin@bridgerenewaltrust.org.uk

Telephone: 020 8442 7640

The Children’s Society

The Church of England Children Society specialises in face-to-face and email support for children.

Call for appointments and drop-in times.

Email: euss@childrenssociety.org.uk

Telephone: 0191 221 0836

Citizens Advice Barnet

Citizens Advice Barnet provides a general service, including drop-ins and appointments.

Drop-ins are available on Monday and Friday, 9.30am to 12pm. Appointments are available throughout the week.

Telephone: 0300 456 8365

Citizens Advice Bolton

Citizens Advice Bolton provides a general service and complex case advice. Support is available face-to-face at appointments and drop-ins.

Email and provide a contact telephone number to make an appointment.

Services are accessible through local Citizens Advice offices and local services across Greater Manchester.

Email: eussteam@boltoncab.co.uk

Citizens Advice Bournemouth, Christchurch & Poole

Citizens Advice Bournemouth, Christchurch & Poole provides a general service which includes face-to-face appointments, drop-ins, email support, phone support, and webchat support.

Drop-ins and appointments are available Monday to Friday, 10am to 3:30pm.

Email: euss.advice@citizensadvicebcp.org.uk

Telephone: 0120 229 0967

Citizens Advice East End

Citizens Advice East End offers a general service which includes email support, phone support, face-to-face, home visits and community outreach. Email support is available following contact by phone or at a drop-in service.

Drop-in service available Monday to Wednesday, 9:30am to 1pm.

Call to book an appointment Monday to Friday, 9:30am to 5pm.

Email: info@eastendcab.org.uk

Telephone: 0208 525 6350

Citizens Advice Enfield

Citizens Advice Enfield provides a general service which includes face-to-face drop-in sessions, community outreach and one-to-one appointments.

Drop-in sessions at Enfield Town library, Wednesday, 10am to 4pm.

Drop-in sessions at Palmers Green library, Friday, 10am to 4pm.

Telephone: 0300 330 1167

Citizens Advice Liverpool

Citizens Advice Liverpool provides a general service.

Email or phone for an appointment. If you leave a message, leave your full name contact details.

Appointments Tuesday and Thursday, 10am to 4pm.

Email: euss@caliverpool.org.uk

Telephone: 0151 522 1725

Citizens Advice Scotland

Citizens Advice Scotland provides a range of services across Scotland including community champions, face-to-face advice (drop-ins and appointments), telephone advice and group sessions.

Telephone: 0800 916 9847

Citizens Advice Southampton

Citizens Advice Southampton provides a general service and complex case advice. Support available includes face-to-face drop-ins and appointments and information sessions.

Drop-ins are available Tuesday 10am to 2:30pm.

Telephone advice available Monday to Thursday, 9:30am to 4pm and Friday, 9:30am to 1pm.

Face-to-face appointments for complex cases can be accessed following an initial phonecall or drop-in.

Telephone: 0344 411 1306

Citizens Advice Sutton

Citizens Advice Sutton offers a general service which includes face to face drop-in services, group sessions, community outreach, public awareness events.

Drop-ins are available Monday to Friday, 9am to 5pm.

Telephone: 0208 405 3552

Clifton Learning Partnership

Clifton Learning Partnership offers specialised services for the Roma community. Support includes face-to-face support, small group workshops, awareness raising sessions, IT, lanugage support (Roma, Slovak and Czech) and community outreach services.

They are willing to support those with other vulnerabilities.

Call to make an appointment for face-to-face support.

Email: settledstatus@clifton-partnership.org.uk

Telephone: 0170 972 8069

Community Renewal Trust

Community Renewal Trust specialises in welfare rights and in providing support to Roma migrants. They also provide face-to face-support.

Drop-in service Tuesday and Wednesday, 10am to 4pm.

Direct appointments Thursday, 10am to 4pm.

Email: eussreferrals@communityrenewal.org.uk

Telephone: 0141 483 8910

Consonant

Consonant (previously Migrants Resource Centre) provides a general service, which includes face-to-face appointments, community outreach, group support, practical IT and language support.

Call or email to book an appointment.

Email: hello@consonant.org.uk

Telephone: 0207 354 9631

Coram

CORAM provides a specialised service which includes email support and complex case advice for cases involving migrant children or young people, families and carers.

Email: euss@coramclc.org.uk

Crisis UK

Crisis provide support for EU citizens who are homeless.

Support is provided in partnership with the Cardinal Hume Centre, West Mission London, Praxis Community Projects, The Connection at St Martin’s, The Passage Day Centre and Glass Door.

CVS Cheshire East

CVS Cheshire East provides a general service which includes face-to-face support by appointment.

Appointments Monday to Friday, 9am to 5pm.

Phone or email to make an appointment.

Email: euscheme@cvsce.org.uk

Telephone: 0127 076 3100

Diversity Voice

Diversity Voice provides a general service and complex case advice. Support includes workshops, appointments, home visits, email support and language support.

Email to book a place at a weekly workshop, onsite or community outreach workshop.

Direct appointments are available on demand. Call or email to make an appointment.

Email: admin@diversityvoice.org.uk

Telephone: 03000 750 105

Ealing Community and Voluntary Service

Ealing Community and Voluntary Service specialises in face-to-face (appointment only), digital assistance, document scanning, immigration advice and language support.

They provide support for:

Gypsy, Roma and Traveller communities
victims of domestic abuse and violence
victims of modern slavery and/or trafficking
children and EU families
elderly people
disabled people
people with serious health conditions
residents in care homes
homeless/rough sleepers
EU black and minority ethnic
young adults who have left care

Scanning support drop-in sessions Monday to Wednesday, 9:30am to 2:30pm.

Telephone advice Monday to Friday, 10am to 4pm.

Out of hours telephone and in-person advice by appointment, 4pm to 7pm.

Email: euss@ealingcvs.org.uk

Telephone: 0800 0564 745 or 0786 937 8734

East European Resource Centre

East European Resource Centre specialises in support for central and Eastern Europeans. Support includes language support, digital outreach, face-to-face support, email support, project visits for Central and Eastern Europeans.

Drop-ins Tuesday to Saturday 11:30am to 1:30pm (last entry at 1pm) and 2pm to 6:30pm (last entry at 6pm)

Email: euss@eerc.org.uk

Telephone: 020 8741 1288

Father Hudson’s Care - Brushstrokes Community Project

Father Hudson’s Society and Brushstrokes Community Project provide a general service which includes home visits, face-to-face (drop-in and appointments available depending on the community venues), community workshops, community outreach.

Appointments and drop-in clinics Monday, 9.30am to 1pm.

Appointments may be available at other times for Polish speakers.

Email: info@brushstrokessandwell.org.uk

Telephone: 07894 406 263

FENIKS: Counselling, Personal Development and Support Services

FENIKS: Counselling, Personal Development and Support Services specialises in face-to-face support in Edinburgh and awareness sesions in Lothian.

Services are available in both English and Polish.

Direct appointments:

Monday, 2pm to 8:30pm

Wednesday, 9:30am to 1:30pm

Call or email to make an appointment.

Email: dorota.peszkowska@feniks.org.uk

Telephone: 0751 012 2425

Fife Migrants Forum

Fife Migrants Forum provides general services which includes face to face support.

Appointments:

Monday to Friday, 9:30am to 4:30pm

Saturday, 9:30am to 1:30pm

Email: info@fifemigrantsforum.org.uk

Telephone: 0159 264 2927

Girlington Advice Centre

Girlington Advice Centre provides a general service and complex case advice. Support includes home visits, phone support, face-to-face support, community outreach, language support (including most EU languages such as Czech, Roma, Polish and Slovakian) and interpreters.

Appointments Monday, Tuesday and Wednesday, 9am to 5pm.

Evening appointments Thursday, 4:30pm to 7:30pm.

Drop-ins Friday, 9am to 12pm.

Telephone advice Monday to Thursday from 10am to 12pm.

Email advice available, we aim to respond within 5 days.

Telephone, email or come in person to book an appointment.

Telephone: 0127 445 7115

Gladstone District Community Association (GLADCA)

GLADCA provides a general service and complex case advice. Support includes phone support, drop-in face-to-face support, IT Support and access to equipment, community outreach, small group workshops, webchat support and language support including a bilingual advisor who speaks Russian, Bulgarian and Spanish.

Email: nasreen.khan@gladca.org or yasmin.ilahi@gladca.org

Telephone: 0173 356 6343

Guy’s and St Thomas’ NHS Foundation Trust

Guy’s and St Thomas’ NHS Foundation Trust provides a general service and assistance with applications. Support includes face-to-face appointments (booked in advance), drop-in service, email support and language support.

Drop-in service Monday to Friday, 9am to 4pm.

Call or email to make an appointment.

Email advice is available 24 hours a day and we aim to respond within 5 days.

Email: eussadvice@gstt.nhs.uk

Telephone: 0207 188 0752

Indoamerican Refugee Migrant Organisation

Indoamerican Refugee and Migrant Organisation is a service providing help with immigration.

Drop-in Tuesday and Thursday, 10am to 2pm.

Call or email for direct appointments on Wednesdays.

Welfare drop-ins Friday, 10am to 5pm.

Email: mauricio.cruz@irmo.org.uk

Telephone: 0207 733 9977

International Organization for Migration (IOM)

International Organisation of Migration provides a general service and complex case advice. Support includes face-to-face support, national outreach programs, IT support and access to equipment and support via video conference.

Latin American Disabled People’s Project

Latin American Disabled People’s Project specialise in support for Spanish and Portuguese speakers with any vulnerability. Support includes information sessions, language support, application advice, help filling in EU Settlement Scheme applications, home visits, face-to-face support and community outreach.

Direct appointments are Monday, Wednesday and Friday, 10am to 4pm.

Further drop-ins for follow-up support.

Call to make an appointment.

Email: rachel@ladpp.org.uk

Telephone: 0207 793 8399 or 0207 793 8399

Latin American House

Latin American House specialises in support for Latin Americans and those who speak Spanish or Portuguese. Support includes face-to-face support, phone support, email support, home visits, complex case advice, language support, legal and social, outreach and engagement and application advice.

Drop-in sessions Monday and Tuesday, 11am to 4pm.

Appointments on Wednesay and Thursday, 11am to 4pm.

Call to make an appointment.

Email: brexit@casalatina.org.uk

Telephone: 0207 372 5244

Latin American Women’s Rights Service

Latin American Women’s Rights Service specialises in face-to-face support, phone support, email support, group sessions, information material, referral and an IT centre.

They support victims of labour exploitation, trafficking or modern slavery, gender abuse, severe poverty, digital exclusion, and those with language barriers.

Drop-in sessions available Monday and Wednesday 9am to 5pm.

Call or email to make an appointment.

Telephone: 0207 336 0888

Law Centres Network

Law Centres Network and its partners provide complex case support across England.

The Limehouse Project

The Limehouse Project provides a general service and support in making EU Settlement Scheme applications.

Drop-in sessions available at four locations in east London, Tuesday, 9:30am to 1pm.

Appointments available at 5 GP surgeries. Phone or email for information on outreach at GP surgeries.

Telephone: 020 7538 0075

Migrant Help

Migrant Help supports victims of modern-day slavery and human trafficking.

Email: info@migranthelpuk.org

Telephone: 0808 8000 630

NOAH Enterprise

The Noah Enterprise support the homeless and those at risk of homelessness.

Support includes face-to-face drop-in services, complex case advice, community outreach, language support (including Romanian, Polish, Hungarian Russian, French, Slovakian and Spanish) and IT support and equipment.

Email: info@noahenterprise.org

Telephone: 01582 728416

Newport Mind Association

Mind provide a specialised service which includes drop-in sessions and one-to-one support for vulnerable EU citizens who have mental health problems, are victims of domestic abuse and the elderly.

For one-to-one support call to make an appointment.

Email: euenquiries@newportmind.org

Telephone: 01633 258741

Nottingham Law Centre

Nottingham Law Centre provides a general service which includes home visits, face-to-face sessions (drop-in and by appointment), IT support and access to equipment and language support (Polish, Romanian and Bulgarian).

Call or email to make a direct appointment.

Email: enquiries@nottinghamlawcentre.org.uk

Telephone: 0115 978 7813

Nova Wakefield District

Nova Wakefield District Limited provides a general service which includes face-to-face support, home visits, care home visits, and language support (Polish, Czech and Slovak).

Direct appointments Monday to Wednesday, 9am to 5pm.

Call or email to make an appointment.

Email: eussappointments@mjlanguages.co.uk

Telephone: 0192 436 5644

Peterborough Asylum and Refugee Community Association (PARCA)

Peterborough Asylum and Refugee Community Association (PARCA) provides a general service which includes face-to-face drop-in services, community outreach, language support (French, Latvian, Lithuanian, Slovak, Spanish, Polish, Romanian, Portuguese, Russian and others by demand), IT support and email support.

Email: eu.resettlement1@parcaltd.org or eu.resettlement2@parcaltd.org

Telephone:

Monday to Friday, 2pm to 6pm: 07734 925 877

Saturday to Sunday, 1pm to 4pm: 07407 177 504

PKAVS

PKAVS provides a general service which includes weekly drop-in sessions and community outreach.

Appointments:

Monday to Thursday, 9am to 4pm

Friday, 9am to 4pm

Email: minoritieshub@pkavs.org.uk

Telephone: 0173 856 7076

Polish British Integration Centre

Polish British Integration Centre provides a general service. Support includes phone, email and face-to-face support (drop-in and appointments), web chat service, IT support and equipment and multilingual language support in Polish and English.

Drop-in sessions Friday, 10am to 1pm.

Appointments Monday, 10am to 4pm.

Call or email to make an appointment.

Email: euss@pbic.org.uk

Telephone: 07802 579 808

Positive Action in Housing

Positive Action in Housing provides a specialist service which includes drop-in outreach sessions and appointments for the Roma community, the elderly and homeless people.

Telephone: 0141 353 2220

The Refugee and Migrant Centre

The Refugee and Migrant Centre provides a general service which includes face-to-face support, IT support and equipment and language support in the West Midlands.

Drop in sessions Monday, Tuesday, Thursday and Friday.

Call to make an appointment.

Email: euss@rmcentre.org.uk

Telephone: 01902 311 554

Rights of Women

Rights of Women support vulnerable women living in England and Wales, including EU, EEA and Swiss citizens and their family members who have experienced or are at risk of violence.

Their telephone advice line is staffed by women immigration solicitors or barristers who are qualified to give advice up to OISC Level 3. They are only able to advise in English. Those who require an interpreter can request one and Rights of Women will provide a telephone interpreter where possible.

Advice line opening hours:

Tuesday, 11am to 1pm and 2pm to 4pm

Wednesday, 11am to 1pm and 2pm to 4pm

Telephone: 0207 118 0267

Riverside Community Health Project

Riverside Community Health Project provides a general service which includes face-to-face drop-ins and appointments, phone support, email support, home visits, IT support and help contacting the Newcastle Law Centre for complex cases.

Telephone or email to make an appointment.

Email: eussadvice@riversidechp.co.uk

Telephone: 0190 2260754

Royal Association for Deaf People (RAD)

The Royal Association for Deaf People provides a specialised service in sign language which includes face-to-face sessions, webcam sessions and roadshows all over the UK.

Contact via text message: 07912 630 786

Email: eu.settlement.scheme@royaldeaf.org.uk

Telephone: 0300 688 2525

Simon Community Scotland

Simon Community Scotland help the homeless, and those at risk of homelessness, apply to the EU Settlement Scheme. Drop-in sessions at homeless support hubs and telephone support are available.

Drop in service:

Monday to Friday, 7am to 10pm

Saturday to Sunday, 9am to 5pm

24 hour telephone support: 0808 178 2323

Email: mail@streetwork.org.uk

Telephone: 0131 557 6055

South Tyrone Empowerment Programme (STEP)

STEP provides a general service.

Drop-in sessions and appointments Monday to Friday, 9am to 5pm.

Call or email to make an appointment.

Email: euss@stepni.org

Telephone: 028 8775 0211

St Pauls Advice Centre

St Pauls Advice Centre provides a general service which includes face-to-face support, drop-in services, home visits, phone support, community outreach and IT support.

Drop-in sessions:

Monday, 10am to 12pm and 2pm to 4pm

Tuesday, 10am to 2pm

Wednesday, 2pm to 4pm

Thursday, 10am to 2pm

Friday, 10am to 12pm

Call or email to make an appointment.

Email: referrals@orgname.org

Telephone: 0117 955 2981