Research to gain a better understanding of the issues faced by its' ethnic minority customers.
By Peter Allmark, Sarah Salway, Richard Crisp and Ruth Barley
To gain a better understanding of the issues faced by its’ ethnic minority customers, The Pensions Disability and Carers Service (PDCS) commissioned The Centre for Health and Social Care Research to conduct this evidence synthesis. The report makes clear that ethnic minority customers do not form a homogenous group and that lower satisfaction levels with services reported by this group are not caused by ethnicity but by a host of other factors including poverty and language. Issues faced by ethnic minority customers are explored in three sections; personal, local, and PDCS system factors.