Evaluates how well new skills and employment policies and systems were being implemented by Jobcentre Plus, National Careers Service, and skills providers such as colleges and training organisations. In particular it looked at:
- how aligned the employment and skills systems were
- how well local partnerships were working
- the claimant experience
- how mandating claimants to skill development was working in practice
The study was based on two rounds of interviews and other qualitative research with Jobcentre and National Careers Service staff, and also skills providers, employers and claimants. In all 389 interviews were undertaken.
The Institute for Employment Studies carried out this research on behalf of the Department for Work and Pensions and the Department for Business, Innovation and Skills.