Guidance

Employers PAYE (E-PAYE) for agents: service availability and issues

Check the availability and any issues affecting the E-PAYE for agents online service.

• From: HM Revenue & Customs
• Published: 9 April 2018
• Last updated: 4 September 2026
  Show all updates

  1. 4 September 2026

     Planned downtime from 7am to 11pm Sunday 27 September 2026 has been added.

  2. 8 July 2026

     Planned downtime from 8am on Saturday 11 July 2026 to 6:30pm on Sunday 12 July 2026 has been added.

  3. 19 February 2026

     Due to planned downtime from 7am on Sunday 8 March 2026 to 9am on Monday 9 March 2026, you will be unable to use the online service to view liabilities or payments.

  4. 9 December 2025

     Issues with the Online Agent Authorisation online service have been resolved.

  5. 4 December 2025

     The Online Agent Authorisation online service is currently experiencing issues. Check this service availability page for updates.

  6. 6 November 2025

     Due to planned downtime from 8am to 10pm on Sunday 30 November 2025, you will be unable to use the online service to view liabilities or payments.

  7. 9 October 2025

     Planned downtime from 8am on Sunday 19 October 2025 to 8am on Monday 20 October 2025 has been added.

  8. 26 September 2025

     Planned downtime from 8am on Sunday 28 September 2025 to 8am on Monday 29 September 2025 has been added.

  9. 20 June 2025

     Due to planned downtime from 5pm on Friday 11 July to 8am on Monday 14 July 2025, you will be unable to use the online service to view liabilities or payments.

  10. 9 May 2025

      Planned downtime from 5pm on Friday 23 May 2025 to 9am on Monday 26 May 2025 has been added.

  11. 11 February 2025

      Planned downtime from 7am to 7:30pm on Sunday 9 March 2025 has been added.

  12. 4 November 2024

      Planned downtime from 8pm on Friday 6 December 2024 to 10pm on Sunday 8 December 2024 has been added.

  13. 9 September 2024

      Planned downtime from 9:30pm to 10:30pm on Saturday 14 September 2024 has been added.

  14. 25 June 2024

      Planned downtime from 7am on Saturday 13 July 2024 to 11pm Sunday 14 July 2024 has been added.

  15. 19 June 2024

      Planned downtime from 6am on Saturday 22 June 2024 to 11pm Sunday 23 June 2024 has been cancelled.

  16. 23 May 2024

      Planned downtime from 6am on Saturday 22 June 2024 to 11pm Sunday 23 June 2024 has been added.

  17. 21 February 2024

      Planned downtime from 6am to 10pm on Sunday 10 March 2024 has been added.

  18. 12 February 2024

      Planned downtime from 7am to 10:30pm on Sunday 18 February 2024 has been changed and is now from 6am to 11:45pm on Sunday 18 February 2024.

  19. 31 January 2024

      Planned downtime from 7am to 10:30pm on Sunday 18 February has been added.

  20. 6 December 2023

      Planned downtime from 9am to 5pm on Saturday 9 December 2023 has been changed and is now from 8am to 7pm on Saturday 9 December 2023.

  21. 23 November 2023

      Planned downtime from 9am to 5pm on Saturday 9 December 2023 has been added.

  22. 17 November 2023

      Planned downtime from 6am to 7pm on Sunday 19 November 2023 has been cancelled.

  23. 20 October 2023

      Planned downtime from 6am to 7pm on Sunday 19 November 2023 has been added.

  24. 18 September 2023

      Planned downtime from 8am to 7pm on Sunday 8 October 2023 has been added.

  25. 30 August 2023

      Planned downtime from 7am to 9pm on Sunday 10 September 2023 has been added.

  26. 10 July 2023

      Planned downtime from 7am on Saturday 15 July 2023 to 6pm Sunday 16 July 2023 has been added.

  27. 5 July 2023

      Planned downtime from 5am on Sunday 9 July 2023 to 2am on Monday 10 July 2023 has been added.

  28. 12 April 2023

      Planned downtime from 8:10am to 11:45pm on Sunday 16 April 2023 has been added.

  29. 23 March 2023

      Planned downtime from 8:25am on Sunday 26 March 2023 to 5pm on Sunday 26 March 2023 has been added.

  30. 9 December 2022

      Planned downtime from 11am on Saturday 10 December 2022 to 6am on Sunday 11 December 2022 has been added.

  31. 11 November 2022

      There may be issues with the service from 8.15pm to 11.59pm on Saturday 12 November 2022.

  32. 9 September 2022

      Planned downtime from 8:15am to 3:30pm on Sunday 11 September 2022 has been added.

  33. 29 July 2022

      Planned downtime on Sunday 31 July 2022 will now take place from 8:15am to 7pm.

  34. 25 July 2022

      Planned downtime from 9:15am to 11pm on Sunday 31 July 2022 has been added.

  35. 8 July 2022

      Planned downtime from 7:15am on Saturday 9 July 2022 to 1pm on Sunday 10 July 2022 has been added.

  36. 6 May 2022

      Planned downtime from 8am to 4:30pm on Sunday 8 May 2022 has been added.

  37. 27 March 2022

      The service issue which meant that agents were not able to authorise themselves to act on behalf of their clients has been fixed.

  38. 25 March 2022

      Planned downtime from 8:30am on Sunday 27 March 2022 to 3:45pm on Sunday 27 March 2022 has been added.

  39. 12 July 2019

      Due to scheduled maintenance you will be unable to access our online service from midnight to 1:10am on Sunday 14 July 2019.

  40. 26 November 2018

      Employment Allowance is not visible has been added to the service issues section.

  41. 17 August 2018

      Planned downtime for Saturday 18 August 2018 and Sunday 19 August 2018 have been added.

  42. 9 April 2018

      First published.

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Employers PAYE (E-PAYE) for agents — service availability and issues

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Latest updates on the availability and any issues affecting the E-PAYE for agents online service.