Corporate report

DWP complaints: Annual report by the Independent Case Examiner 2012 to 2013

The Independent Case Examiner's annual report on complaints about the work of the Department for Work and Pensions – 2012 to 2013.


ICE annual report: DWP complaints: 2012 to 2013

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This report covers the Independent Case Examiner’s (ICE’s) work on complaints received between 1 April 2012 and 31 March 2013 about:

  • the Child Support Agency
  • Jobcentre Plus
  • the Pension Service
  • the Disability and Carers Service
  • Debt Management (part of DWP)
  • contracted businesses that provide services on behalf of DWP

The report also includes information about the standards of service of the Independent Case Examiner’s office.

Older annual reports are available on the National Archives website.

Published 1 April 2013