This report covers the Independent Case Examiner’s (ICE’s) work on complaints received between 1 April 2012 and 31 March 2013 about:
- the Child Support Agency
- Jobcentre Plus
- the Pension Service
- the Disability and Carers Service
- Debt Management (part of DWP)
- contracted businesses that provide services on behalf of DWP
The report also includes information about the standards of service of the Independent Case Examiner’s office.
Older annual reports are available on the National Archives website.