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Key performance measures as set out in our Business Plan 2014 to 2015. Performance against these measures is shown on pages 21 to 24.
Abolition of the tax disc
In October 2014, paper tax discs were abolished and therefore not required to be displayed on a vehicle windscreen. In total 37 million vehicles will no longer get a paper tax disc, saving taxpayers around £10 million each year.
In October 2014, Direct Debit was introduced as an option for customers to pay their vehicle tax. Customers have a choice of channels with the option of payments being set up online or at the Post Office.
View driver licence online
DVLA’s view driving licence service went live in October 2014. Customers can now view their driving licence online 24/7.
In 2014 DVLA celebrated the 25th anniversary of the launch of its sale of personalised registrations scheme. Since its launch in 1989 over 4 million registrations have been sold, raising over £2 billion.
Finance and efficiency
The agency has completed its final year of the £100 million efficiency savings target compared to the 2010 to 2011 baseline. The target has been exceeded with a final figure of £103 million.