Corporate report

DVLA business plan 2014 to 2015

The DVLA business plan sets out the agency’s plans for 2014-15.


Business plan 2014 to 2015

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The business plan details our 15 key performance measures covering:

  • reform
  • customer service
  • corporate responsibility
  • finance and efficiency

During 2014 to 2015 we will:

  • remove barriers for customers to encourage growth and reduce administrative burden contributing to the Government’s Red Tape Challenge
  • further digitise services we offer and drive user take-up
  • introduce new and accelerated ways of delivering excellent digital services
  • seek and act on customer insight and feedback
  • manage our finances efficiently and give back to customers any savings we make by reducing fees
  • reduce impact on the environment

Our business plan provides quarterly updates on performance against business objectives. It gives our customers a more transparent picture of where the agency is heading and how we perform during the year.

Published 27 March 2014
Last updated 20 July 2016 + show all updates
  1. Attachment deleted.
  2. Progress against performance - March 2015 added
  3. Updated the progress for performance for February 2015
  4. Added January's progress against performance report
  5. Progress against performance for December update.
  6. Progress against performance for November added.
  7. Added Progress against performance for October.
  8. Progress against performance for September added
  9. August monthly report added.
  10. Updated the Progress against performance document
  11. Update to progress against performance
  12. Added the Progress against performance document
  13. Progress against performance document removed
  14. Added progress against performance document for May 2014
  15. First published.