Corporate report

DVLA business plan 2014 to 2015

The DVLA business plan sets out the agency’s plans for 2014-15.

• From: Driver and Vehicle Licensing Agency
• Published: 27 March 2014
• Last updated: 20 July 2016 — See all updates

Documents

Business plan 2014 to 2015

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Business plan 2014 to 2015

PDF, 1.48 MB, 28 pages

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Details

The business plan details our 15 key performance measures covering:

• reform
• customer service
• corporate responsibility
• finance and efficiency

During 2014 to 2015 we will:

• remove barriers for customers to encourage growth and reduce administrative burden contributing to the Government’s Red Tape Challenge
• further digitise services we offer and drive user take-up
• introduce new and accelerated ways of delivering excellent digital services
• seek and act on customer insight and feedback
• manage our finances efficiently and give back to customers any savings we make by reducing fees
• reduce impact on the environment

Our business plan provides quarterly updates on performance against business objectives. It gives our customers a more transparent picture of where the agency is heading and how we perform during the year.

Published 27 March 2014
Last updated 20 July 2016 + show all updates

1. 20 July 2016

   Attachment deleted.

2. 29 June 2015

   Progress against performance - March 2015 added

3. 27 March 2015

   Updated the progress for performance for February 2015

4. 25 February 2015

   Added January's progress against performance report

5. 2 February 2015

   Progress against performance for December update.

6. 18 December 2014

   Progress against performance for November added.

7. 28 November 2014

   Added Progress against performance for October.

8. 30 October 2014

   Progress against performance for September added

9. 22 September 2014

   August monthly report added.

10. 29 August 2014

    Updated the Progress against performance document

11. 21 July 2014

    Update to progress against performance

12. 8 July 2014

    Added the Progress against performance document

13. 4 July 2014

    Progress against performance document removed

14. 4 July 2014

    Added progress against performance document for May 2014

15. 27 March 2014

    First published.