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The business plan details our 15 key performance measures covering:
finance and efficiency
During 2014 to 2015 we will:
remove barriers for customers to encourage growth and reduce administrative burden contributing to the Government’s Red Tape Challenge
further digitise services we offer and drive user take-up
introduce new and accelerated ways of delivering excellent digital services
seek and act on customer insight and feedback
manage our finances efficiently and give back to customers any savings we make by reducing fees
reduce impact on the environment
Our business plan provides quarterly updates on performance against business objectives. It gives our customers a more transparent picture of where the agency is heading and how we perform during the year.