Guidance

Duplicate applications: caseworker guidance

This guidance tells His Majesty’s Passport Office staff how to deal with duplicate passport applications that we find in the passport application system.

From:
Home Office
Published
6 February 2026

Documents

Duplicate applications

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Details

This guidance is about duplicate applications that we find in the passport application system. It tells His Majesty’s Passport Office staff, how to:

  • identify duplicate passport applications

  • investigate duplicate passport applications

  • record alerts and case notes on duplicate passport applications

Where this guidance refers to Premium service, it means Premium service applications that are processed on DAP (Digital Application Processing).

Updates to this page

Published 6 February 2026

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