Policy paper

Draft Public Service Ombudsman Bill

The draft Public Service Ombudsman Bill is published today giving proposals to modernise the complaints service.

Documents

Draft Public Service Ombudsman Bill (web version)

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Draft Public Service Ombudsman Bill (print version)

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Detail

This draft legislation sets out in detail our proposals to modernise the Public Service Ombudsman. The measures would establish a new Public Service Ombudsman to ensure that anyone who makes a justified complaint can expect a rapid, effective remedy and that their voice will be heard.