Maritime passenger rights (EU Regulation 1177/2010): implementation requirements

Documents on meeting the maritime passenger rights regulation, topics include staff training, disability needs, compensation and scope.



These 9 guidance documents provide general information on those provisions within European Union Regulation 1177/2010, concerning the rights of passengers when travelling by sea and inland waterway. The guidance specifically relates to the rights of the passenger with regard to the obligations of:

  • carriers (cruise and ferry operators)
  • port terminal operators
  • travel agents

We welcome feedback from interested parties on these documents with comments sent to:

Gary James
Guidance on EU Regulation 1177/2010
Department for Transport – Zone 2/29
Great Minster House
33 Horseferry Road


Published 5 October 2012
Last updated 22 January 2020 + show all updates
  1. Toolkit to assist the maritime passenger transport industry comply with passenger rights regulation published.

  2. Guide dogs information altered in section 5 since the original 998/2003 guidance has been repealed.

  3. Updates to guidance notes 2, 5 and 7.

  4. New guidance notes 7 and 8 released and revised documentation for notes 0 to 6 added.

  5. Guidance notes updated.

  6. First published.

  7. Guidance notes updated