Maritime passenger rights: implementation requirements

Documents on meeting the maritime passenger rights regulation, including staff training, disability needs, compensation and scope.



These 9 guidance documents provide general information on those provisions within European Union Regulation 1177/2010 (incorporated into domestic UK law by section 3 of the European Union (Withdrawal) Act 2018), concerning the rights of passengers when travelling by sea and inland waterway. The guidance specifically relates to the rights of the passenger with regard to the obligations of:

  • carriers (cruise and ferry operators)
  • port terminal operators
  • travel agents

For further information, see Maritime passenger rights: your journey, which includes easy-read, audio and British sign language versions.

We welcome feedback on these documents from interested parties. Please send your comments to:

Gary James
Guidance on EU Regulation 1177/2010
Department for Transport – Zone 2/29
Great Minster House
33 Horseferry Road
London SW1P 4DR


Published 5 October 2012
Last updated 26 January 2021 + show all updates
  1. Added easy-read, audio and British sign language versions of the guidance.

  2. Toolkit to assist the maritime passenger transport industry comply with passenger rights regulation published.

  3. Guide dogs information altered in section 5 since the original 998/2003 guidance has been repealed.

  4. Updates to guidance notes 2, 5 and 7.

  5. New guidance notes 7 and 8 released and revised documentation for notes 0 to 6 added.

  6. Guidance notes updated.

  7. First published.

  8. Guidance notes updated