Policy paper

Maritime passenger rights (EU Regulation 1177/2010): implementation requirements

Nine documents on meeting the maritime passenger rights regulation, topics include staff training, disability needs, compensation and scope.

Documents

Overview (guidance note 0)

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Training requirements (guidance note 1)

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Guidance for carriers, tour operators and travel agents on the carriage of disabled passengers and others with reduced mobility (guidance note 2)

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The relationship between the passenger care and compensation regimes in the EU Maritime Passenger Rights Regulation and in other legislation (guidance note 3)

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Guidance for the carriage of recognised assistance dogs (eg guide or hearing dogs) when travelling by ship (guidance note 4)

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Guidance for disabled passengers and passengers with reduced mobility when travelling by ship (guidance note 5)

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Obligations of carriers and terminal operators in the event of interrupted travel (guidance note 6)

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Passengers’ rights - key facts (guidance note 7)

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Scope and applicability of the EU Regulation (guidance note 8)

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Details

These 9 guidance documents are intended to provide general information on those provisions within European Union Regulation 1177/2010, concerning the rights of passengers when travelling by sea and inland waterway. The guidance specifically relates to the rights of the passenger, the obligations of carriers (eg cruise and ferry operators), port terminal operators and travel agents.

The department welcomes feedback from interested parties on these documents. Comments should be clearly marked and sent to:

Gary James
Guidance on EU Regulation 1177/2010
Department for Transport – Zone 2/29
Great Minster House
33 Horseferry Road
London
SW1P 4DR

Email: gary.james@dft.gsi.gov.uk

Published 5 October 2012
Last updated 29 November 2016 + show all updates
  1. Updates to guidance notes 2, 5 and 7.
  2. New guidance notes 7 and 8 released and revised documentation for notes 0 to 6 added.
  3. Guidance notes updated.
  4. First published.
  5. Guidance notes updated