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Guidance

Maritime passenger rights: implementation requirements

Documents on meeting the maritime passenger rights regulation, including staff training, disability needs, compensation and scope.

Updates to this page

From:
Department for Transport and Maritime and Coastguard Agency
Published:
5 October 2012
Last updated:
26 January 2021
Show all updates

  1. Added easy-read, audio and British sign language versions of the guidance.

  2. Toolkit to assist the maritime passenger transport industry comply with passenger rights regulation published.

  3. Guide dogs information altered in section 5 since the original 998/2003 guidance has been repealed.

  4. Updates to guidance notes 2, 5 and 7.

  5. New guidance notes 7 and 8 released and revised documentation for notes 0 to 6 added.

  6. Guidance notes updated.

  7. Guidance notes updated

  8. First published.

Documents

Maritime passenger rights: industry toolkit

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Overview (guidance note 0)

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Training requirements (guidance note 1)

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Guidance for carriers, tour operators and travel agents on the carriage of disabled passengers and others with reduced mobility (guidance note 2)

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The relationship between the passenger care and compensation regimes in Maritime passenger rights under Regulation (EU) 1177/2010 and in other legislation (guidance note 3)

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Guidance for the carriage of recognised assistance dogs (for example, guide or hearing dogs) when travelling by ship (guidance note 4)

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Guidance for disabled passengers and passengers with reduced mobility when travelling by ship (guidance note 5)

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Obligations of carriers and terminal operators in the event of interrupted travel (guidance note 6)

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Passengers’ – key facts (guidance note 7)

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Scope and applicability of the regulation (guidance note 8)

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Details

These 9 guidance documents provide general information on those provisions within European Union Regulation 1177/2010 (incorporated into domestic UK law by section 3 of the European Union (Withdrawal) Act 2018), concerning the rights of passengers when travelling by sea and inland waterway. The guidance specifically relates to the rights of the passenger with regard to the obligations of:

  • carriers (cruise and ferry operators)
  • port terminal operators
  • travel agents

For further information, see Maritime passenger rights: your journey, which includes easy-read, audio and British sign language versions.

We welcome feedback on these documents from interested parties. Please send your comments to:

Guidance on Regulation (EU) 1177/2010
Maritime People and Safety Team
Department for Transport,
Fourth Floor, Zone 4
Great Minister House
33 Horseferry Road
London
SW1P 4DR

Email: maritimeaccessibility@dft.gov.uk

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