Research and analysis

Service family accommodation customer satisfaction

Customer satisfaction performance levels against key performance indicators set for DIO Operations Accommodation and MODern Housing Solutions (MHS).

• From: Ministry of Defence and Defence Infrastructure Organisation
• Published: 12 December 2012
• Last updated: 20 June 2013
  Show all updates

  1. 20 June 2013

     April KPIs and MHS customer service reports added.

  2. 19 April 2013

     Added new report

  3. 17 April 2013

     Added the KPIs for February 2013

  4. 21 December 2012

     Added November 2012 documents

  5. 12 December 2012

     First published.

Documents

June 2012: DIO Operations Accommodation key performance indicators

PDF, 93 KB, 7 pages

July 2012: DIO Operations Accommodation key performance indicators: summary

PDF, 75.8 KB

July 2012: DIO Operations Accommodation key performance indicators: detail

PDF, 98.9 KB

July 2012: MODern Housing Solutions (MHS) customer service report: data

CSV, 878 Bytes

View online

August 2012: DIO Operations Accommodation key performance indicators: summary

PDF, 75.6 KB

August 2012: DIO Operations Accommodation key performance indicators: detail

PDF, 96.1 KB

August 2012: MODern Housing Solutions (MHS) customer service report: data

CSV, 881 Bytes

View online

September 2012: DIO Operations Accommodation key performance indicators: summary

PDF, 76.7 KB

September 2012: DIO Operations Accommodation key performance indicators: detail

PDF, 96.3 KB

September 2012: MODern Housing Solutions (MHS) customer service report: data

CSV, 880 Bytes

View online

Statement of charge key performance indicators 2012/13

PDF, 21.3 KB

October 2012: DIO Operations Accommodation key performance indicators: summary

PDF, 93.6 KB

October 2012: DIO Operations Accommodation key performance indicators: detail

PDF, 291 KB

November 2012: DIO Ops Accommodation KPIs: summary

PDF, 94.9 KB

November 2012: DIO Operations Accommodation key performance indicators: detail

PDF, 322 KB

November 2012: DIO Operations Accommodation key performance indicators: data

MS Excel Spreadsheet, 923 Bytes

February 2013: DIO Operations Accommodation key performance indicators: summary

PDF, 75.7 KB, 3 pages

February 2013: DIO Operations Accommodation key performance indicators: detail

PDF, 531 KB, 8 pages

Details

The Defence Infrastructure Organisation (DIO) Operations Accommodation is responsible for providing Service Family Accommodation (SFA) in England, Scotland, Wales and Northern Ireland.

These key performance indicators (KPIs) were developed after consultation with UK service family accommodation key stakeholders, including representatives from service families. The KPIs provide information on various aspects of the strategic and operational performance of DIO Operations Accommodation and the maintenance housing prime contractor, MODern Housing Solutions (MHS).

They are issued monthly. In addition, a ‘Statement of charge KPIs (2012/13)’ has also been provided.