Research and analysis
Service family accommodation customer satisfaction
Customer satisfaction performance levels against key performance indicators set for DIO Operations Accommodation and MODern Housing Solutions (MHS).
PDF, 93KB, 7 pages
PDF, 75.7KB, 3 pages
PDF, 531KB, 8 pages
The Defence Infrastructure Organisation (DIO) Operations Accommodation is responsible for providing Service Family Accommodation (SFA) in England, Scotland, Wales and Northern Ireland.
These key performance indicators (KPIs) were developed after consultation with UK service family accommodation key stakeholders, including representatives from service families. The KPIs provide information on various aspects of the strategic and operational performance of DIO Operations Accommodation and the maintenance housing prime contractor, MODern Housing Solutions (MHS).
They are issued monthly. In addition, a ‘Statement of charge KPIs (2012/13)’ has also been provided.
Published: 12 December 2012
Updated: 20 June 2013
- April KPIs and MHS customer service reports added.
- Added new report
- Added the KPIs for February 2013
- Added November 2012 documents
- First published.