Research and analysis
July 2012: MODern Housing Solutions (MHS) customer service report: data
Updated 20 June 2013
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| NSS | Jun-12 | MHS Stage One Complaint Rate % | Jun-12 | Helpdesk National | Jun-12 | ||
|---|---|---|---|---|---|---|---|
| East | 75.78 | Not set | East | 1.29% | Not set | 1 | 1.36% |
| London | 67.9 | Not set | London | 2.38% | Not set | 2 | 0.63% |
| North | 79.26 | Not set | North | 0.92% | Not set | 3 | 0.84% |
| South East | 64.81 | Not set | South East | 1.79% | Not set | 4 | 0.73% |
| South West | 73.73 | Not set | South West | 1.74% | Not set | 5 | 3.13% |
| West | 75 | Not set | West | 1.17% | Not set | 6 | 1.88% |
| UK | 71.71 | Not set | UK | 1.63% | Not set | 7 | 3.86% |
| Not set | Not set | Not set | Not set | Not set | Not set | 8 | 18.37% |
| Not set | Not set | Not set | Not set | Not set | Not set | 9 | 13.26% |
| National Overall Experience | Jun-12 | Not set | MHS Stage Two Complaints | Jun-12 | Not set | 10 | 55.95% |
| 1 | 0.52% | Not set | Stage 2 Complaints | 11 | Not set | Not set | Not set |
| 2 | 0.52% | Not set | Stage 2 Complaint % | 1.48% | Not set | Not set | Not set |
| 3 | 0.73% | Not set | Not set | Not set | Not set | Not set | Not set |
| 4 | 0.94% | Not set | Not set | Not set | Not set | Not set | Not set |
| 5 | 1.88% | Not set | MHS Stage Two Complaints Volumes | Jun-12 | |||
| 6 | 1.57% | Not set | Stage 2 Complaints | 11 | |||
| 7 | 2.92% | Not set | Not set | Not set | |||
| 8 | 13.05% | Not set | Not set | Not set | |||
| 9 | 13.67% | Not set | MHS Helpdesk Phone Answering | Jun-12 | |||
| 10 | 64.20% | Not set | Calls Answered 120 Secs % | 93.71% | |||
| Not set | Not set | Not set | Calls Answered 30 Secs % | 82.05% | |||
| MHS Stage One Complaints | Jun-12 | Not set | Not set | Not set | |||
| Stage 1 Complaints | 741 | Not set | Not set | Not set | |||
| Stage 1 Complaint % | 1.63% | Not set | Not set | Not set |