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This publication is available at https://www.gov.uk/government/publications/delivery-of-passports-complaints-october-2012-to-september-2013/complaints-made-concerning-secure-delivery-arrangements-of-passports-from-october-2012-to-september-2013
FOI release 29342
HM Passport Office received a total of 382 complaints regarding courier misposts for the period October 2012 to September 2013
HM Passport Office business partner DX delivered 6,447,829 passports and supporting documents
There were 44 complaints from customers disputing DX delivery of their passports correctly for the period September 2013 to October 2012.