Guidance

Dealing with concerns and complaints: guidance for immigration advisers

This publication was withdrawn on 1 April 2016

On 1 April 2016 the Office of the Immigration Services Commissioner (the OISC) implemented a new code of standards. The OISC also published new practice and guidance notes for immigration advisers.

• From: Office of the Immigration Services Commissioner
• Published: 8 January 2014
• Last updated: 1 April 2016, see all updates

Guidance from the Office of the Immigration Services Commissioner (OISC) about how to deal with clients' concerns and complaints.

Documents

Dealing with clients’ concerns and complaints: OISC guide

PDF, 970KB, 4 pages

This file may not be suitable for users of assistive technology. Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email alternativeformats@homeoffice.gsi.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Details

This guidance was withdrawn on 1 April 2016.

Document information

Published: 8 January 2014

Updated: 1 April 2016

+ full page history

1. 1 April 2016 Guidance withdrawn.
2. 8 January 2014 First published.

From: Office of the Immigration Services Commissioner