Guidance

Dealing with concerns and complaints: guidance for immigration advisers

Guidance from the Office of the Immigration Services Commissioner (OISC) about how to deal with clients' concerns and complaints.

Published 8 January 2014
Last updated 1 April 2016 — see all updates

• From: Office of the Immigration Services Commissioner

This publication was withdrawn on 1 April 2016

On 1 April 2016 the Office of the Immigration Services Commissioner (the OISC) implemented a new code of standards. The OISC also published new practice and guidance notes for immigration advisers.

Documents

Dealing with clients’ concerns and complaints: OISC guide

PDF, 970KB, 4 pages

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Details

This guidance was withdrawn on 1 April 2016.

Published 8 January 2014
Last updated 1 April 2016 + show all updates

1. 1 April 2016

   Guidance withdrawn.

2. 8 January 2014

   First published.