Transparency data

Customer service operations data: February 2020

Data on UK Visas and Immigration (UKVI) customer service operations.

• From: Border Force, UK Visas and Immigration and Immigration Enforcement
• Published: 27 February 2020

Documents

Customer service operations data: February 2020

ODS, 43 KB

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Details

This document contains data on the performance against service standards in relation to:

• performance against service standards in relation to replies to MP letters and emails for UKVI, Immigration Enforcement and Border Force
• outstanding out of service standard MP letters and emails for UKVI, Immigration Enforcement and Border Force**
• performance against service standard in relation to replies to customer complaints for UKVI, Immigration Enforcement and Border Force
• UKVI applicant satisfaction survey results

**To make this data more user friendly, we have merged tables MP_02 (out of service letters) and MP_04 (out of service emails) into a single set of data.

Published 27 February 2020