Transparency data

Customer service operations data: August 2017

Data on UK Visas and Immigration (UKVI) customer service operations.

Document

Customer service operations data: August 2017

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Details

This document contains data on the performance against service standards in relation to:

  • performance against service standards in relation to replies to MP letters for UKVI, Immigration Enforcement and Border Force
  • outstanding out of service standard MP letters for UKVI, Immigration Enforcement and Border Force
  • performance against service standard in relation to replies to customer complaints for UKVI, Immigration Enforcement and Border Force
  • performance against service standard in relation to replies to MP emails for UKVI, Immigration Enforcement and Border Force
  • UKVI applicant satisfaction survey results
Published 24 August 2017