Guidance to help you decide whether to call or write to HM Revenue and Customs (HMRC).
This publication was originally archived on 13 January 2015.
PDF, 473KB, 3 pages
HM Revenue and Customs (HMRC) offices can accept most information over the phone, but in certain circumstances you will need to write in.
Don’t include personal or financial information like your National Insurance number or credit card details.
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