FOI release

Complaints to the SIA: volume, timescales and trends

SIA response to a Freedom of Information (FOI) request for the number of complaints received, the average time to resolve them, and any identified trends.

• From: Security Industry Authority
• Published: 12 May 2026

Documents

Complaints to the SIA: volume, timescales and trends

Ref: FOI 0601

HTML

Number of complaints received

CSV, 17.4 KB

View online

Average time taken to resolve complaints

CSV, 323 Bytes

View online

Complaints report: 2023 to 2024

PDF, 362 KB, 14 pages

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Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email webmaster@sia.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Complaints report: 2024 to 2025

PDF, 428 KB, 13 pages

This file may not be suitable for users of assistive technology.

Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email webmaster@sia.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Details

SIA response to a Freedom of Information (FOI) request for the number of complaints received, the average time to resolve them, and any identified trends.

Published 12 May 2026