FOI release
Number of complaints received
Updated 12 May 2026
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| Fiscal Year FY | Fiscal Quarter | Reason Complaints Raised | Total Complaints Received |
|---|---|---|---|
| 2022-23 | Q1 | ACS (application) | 2 |
| 2022-23 | Q1 | ACS (other) | 2 |
| 2022-23 | Q1 | Appeals (handling) | 1 |
| 2022-23 | Q1 | Appeals (time taken) | 3 |
| 2022-23 | Q1 | Criminal record indicator related | 2 |
| 2022-23 | Q1 | Criminality related | 16 |
| 2022-23 | Q1 | Documents not accepted | 16 |
| 2022-23 | Q1 | Documents not returned | 3 |
| 2022-23 | Q1 | Inaccurate advice or guidance from SIA | 12 |
| 2022-23 | Q1 | Inspections and Enforcement related | 3 |
| 2022-23 | Q1 | Licence card not received | 2 |
| 2022-23 | Q1 | Mental Health Related | 2 |
| 2022-23 | Q1 | Portal issues | 11 |
| 2022-23 | Q1 | Qualifications not linked | 14 |
| 2022-23 | Q1 | Right to Work related | 4 |
| 2022-23 | Q1 | Service from Customer Support staff | 14 |
| 2022-23 | Q1 | Sworn Oath related | 6 |
| 2022-23 | Q1 | Time taken to process application | 65 |
| 2022-23 | Q1 | Unable to contact or delayed response | 22 |
| 2022-23 | Q1 | Unhappy with SIA decision (refusal) | 2 |
| 2022-23 | Q1 | Unhappy with SIA decision (revocation) | 2 |
| 2022-23 | Q1 | Unhappy with SIA decision (suspension) | 4 |
| 2022-23 | Q1 | Unhappy with SIA decision (withdrawal) | 4 |
| 2022-23 | Q1 | Wrong licence received | 4 |
| 2022-23 | Q2 | ACS (application) | 1 |
| 2022-23 | Q2 | Appeals (handling) | 2 |
| 2022-23 | Q2 | Appeals (time taken) | 4 |
| 2022-23 | Q2 | Criminal record indicator related | 2 |
| 2022-23 | Q2 | Criminality related | 22 |
| 2022-23 | Q2 | Documents not accepted | 17 |
| 2022-23 | Q2 | Documents not returned | 1 |
| 2022-23 | Q2 | Inaccurate advice or guidance from SIA | 13 |
| 2022-23 | Q2 | Licence card not received | 6 |
| 2022-23 | Q2 | Portal issues | 4 |
| 2022-23 | Q2 | Qualifications not linked | 4 |
| 2022-23 | Q2 | Right to Work related | 5 |
| 2022-23 | Q2 | Service from Customer Support staff | 11 |
| 2022-23 | Q2 | Sworn Oath related | 9 |
| 2022-23 | Q2 | Time taken to process application | 111 |
| 2022-23 | Q2 | Unable to contact or delayed response | 25 |
| 2022-23 | Q2 | Unhappy with SIA decision (refusal) | 2 |
| 2022-23 | Q2 | Unhappy with SIA decision (revocation) | 3 |
| 2022-23 | Q2 | Unhappy with SIA decision (withdrawal) | 2 |
| 2022-23 | Q2 | Wrong licence received | 8 |
| 2022-23 | Q3 | ACS (application) | 1 |
| 2022-23 | Q3 | ACS (other) | 1 |
| 2022-23 | Q3 | Appeals (handling) | 3 |
| 2022-23 | Q3 | Appeals (time taken) | 1 |
| 2022-23 | Q3 | Criminal record indicator related | 2 |
| 2022-23 | Q3 | Criminality related | 26 |
| 2022-23 | Q3 | Documents not accepted | 7 |
| 2022-23 | Q3 | Inaccurate advice or guidance from SIA | 10 |
| 2022-23 | Q3 | Licence card not received | 2 |
| 2022-23 | Q3 | Mental Health Related | 5 |
| 2022-23 | Q3 | Portal issues | 9 |
| 2022-23 | Q3 | Qualifications not linked | 12 |
| 2022-23 | Q3 | Right to Work related | 11 |
| 2022-23 | Q3 | Service from Customer Support staff | 14 |
| 2022-23 | Q3 | Sworn Oath related | 8 |
| 2022-23 | Q3 | Time taken to process application | 101 |
| 2022-23 | Q3 | Unable to contact or delayed response | 18 |
| 2022-23 | Q3 | Unhappy with SIA decision (refusal) | 3 |
| 2022-23 | Q3 | Unhappy with SIA decision (revocation) | 4 |
| 2022-23 | Q3 | Unhappy with SIA decision (suspension) | 5 |
| 2022-23 | Q3 | Unhappy with SIA decision (withdrawal) | 11 |
| 2022-23 | Q3 | Wrong licence received | 10 |
| 2022-23 | Q4 | ACS (other) | 3 |
| 2022-23 | Q4 | Appeals (handling) | 4 |
| 2022-23 | Q4 | Appeals (time taken) | 4 |
| 2022-23 | Q4 | Criminal record indicator related | 1 |
| 2022-23 | Q4 | Criminality related | 31 |
| 2022-23 | Q4 | Documents not accepted | 9 |
| 2022-23 | Q4 | Inaccurate advice or guidance from SIA | 23 |
| 2022-23 | Q4 | Inspections and Enforcement related | 4 |
| 2022-23 | Q4 | Licence card not received | 7 |
| 2022-23 | Q4 | Mental Health Related | 1 |
| 2022-23 | Q4 | Portal issues | 10 |
| 2022-23 | Q4 | Qualifications not linked | 7 |
| 2022-23 | Q4 | Right to Work related | 34 |
| 2022-23 | Q4 | Service from Customer Support staff | 11 |
| 2022-23 | Q4 | Sworn Oath related | 17 |
| 2022-23 | Q4 | Time taken to process application | 123 |
| 2022-23 | Q4 | Unable to contact or delayed response | 5 |
| 2022-23 | Q4 | Unhappy with SIA decision (refusal) | 6 |
| 2022-23 | Q4 | Unhappy with SIA decision (revocation) | 4 |
| 2022-23 | Q4 | Unhappy with SIA decision (suspension) | 4 |
| 2022-23 | Q4 | Unhappy with SIA decision (withdrawal) | 4 |
| 2022-23 | Q4 | Wrong licence received | 4 |
| 2023-24 | Q1 | ACS (application) | 4 |
| 2023-24 | Q1 | ACS (other) | 1 |
| 2023-24 | Q1 | Appeals (handling) | 1 |
| 2023-24 | Q1 | Appeals (time taken) | 2 |
| 2023-24 | Q1 | Criminality related | 23 |
| 2023-24 | Q1 | Documents not accepted | 15 |
| 2023-24 | Q1 | Inaccurate advice or guidance from SIA | 16 |
| 2023-24 | Q1 | Licence card not received | 2 |
| 2023-24 | Q1 | Mental Health Related | 1 |
| 2023-24 | Q1 | Portal issues | 5 |
| 2023-24 | Q1 | Qualifications not linked | 6 |
| 2023-24 | Q1 | Right to Work related | 31 |
| 2023-24 | Q1 | Service from Customer Support staff | 25 |
| 2023-24 | Q1 | Sworn Oath related | 10 |
| 2023-24 | Q1 | Time taken to process application | 125 |
| 2023-24 | Q1 | Unhappy with SIA decision (refusal) | 2 |
| 2023-24 | Q1 | Unhappy with SIA decision (revocation) | 4 |
| 2023-24 | Q1 | Unhappy with SIA decision (suspension) | 5 |
| 2023-24 | Q1 | Unhappy with SIA decision (withdrawal) | 5 |
| 2023-24 | Q1 | Wrong licence received | 2 |
| 2023-24 | Q2 | ACS (application) | 2 |
| 2023-24 | Q2 | Appeals (handling) | 4 |
| 2023-24 | Q2 | Appeals (time taken) | 4 |
| 2023-24 | Q2 | Criminality related | 47 |
| 2023-24 | Q2 | Documents not accepted | 16 |
| 2023-24 | Q2 | Inaccurate advice or guidance from SIA | 16 |
| 2023-24 | Q2 | Inspections and Enforcement related | 1 |
| 2023-24 | Q2 | Licence card not received | 2 |
| 2023-24 | Q2 | Mental Health Related | 2 |
| 2023-24 | Q2 | Portal issues | 9 |
| 2023-24 | Q2 | Qualifications not linked | 4 |
| 2023-24 | Q2 | Right to Work related | 21 |
| 2023-24 | Q2 | Service from Customer Support staff | 24 |
| 2023-24 | Q2 | Sworn Oath related | 7 |
| 2023-24 | Q2 | Time taken to process application | 94 |
| 2023-24 | Q2 | Unable to contact or delayed response | 2 |
| 2023-24 | Q2 | Unhappy with SIA decision (refusal) | 7 |
| 2023-24 | Q2 | Unhappy with SIA decision (revocation) | 5 |
| 2023-24 | Q2 | Unhappy with SIA decision (suspension) | 4 |
| 2023-24 | Q2 | Unhappy with SIA decision (withdrawal) | 3 |
| 2023-24 | Q2 | Wrong licence received | 4 |
| 2023-24 | Q3 | ACS (other) | 1 |
| 2023-24 | Q3 | Appeals (handling) | 5 |
| 2023-24 | Q3 | Appeals (time taken) | 5 |
| 2023-24 | Q3 | Criminality related | 44 |
| 2023-24 | Q3 | Documents not accepted | 12 |
| 2023-24 | Q3 | Inaccurate advice or guidance from SIA | 9 |
| 2023-24 | Q3 | Inspections and Enforcement related | 3 |
| 2023-24 | Q3 | Licence card not received | 6 |
| 2023-24 | Q3 | Mental Health Related | 2 |
| 2023-24 | Q3 | Portal issues | 6 |
| 2023-24 | Q3 | Qualifications not linked | 3 |
| 2023-24 | Q3 | Right to Work related | 10 |
| 2023-24 | Q3 | Service from Customer Support staff | 10 |
| 2023-24 | Q3 | Sworn Oath related | 10 |
| 2023-24 | Q3 | Time taken to process application | 88 |
| 2023-24 | Q3 | Unable to contact or delayed response | 5 |
| 2023-24 | Q3 | Unhappy with SIA decision (refusal) | 2 |
| 2023-24 | Q3 | Unhappy with SIA decision (revocation) | 4 |
| 2023-24 | Q3 | Unhappy with SIA decision (suspension) | 4 |
| 2023-24 | Q3 | Unhappy with SIA decision (withdrawal) | 4 |
| 2023-24 | Q3 | Wrong licence received | 4 |
| 2023-24 | Q4 | ACS (application) | 2 |
| 2023-24 | Q4 | Appeals (handling) | 8 |
| 2023-24 | Q4 | Appeals (time taken) | 7 |
| 2023-24 | Q4 | Criminality related | 40 |
| 2023-24 | Q4 | Documents not accepted | 3 |
| 2023-24 | Q4 | Inaccurate advice or guidance from SIA | 7 |
| 2023-24 | Q4 | Inspections and Enforcement related | 2 |
| 2023-24 | Q4 | Licence card not received | 3 |
| 2023-24 | Q4 | Mental Health Related | 5 |
| 2023-24 | Q4 | Portal issues | 5 |
| 2023-24 | Q4 | Right to Work related | 4 |
| 2023-24 | Q4 | Service from Customer Support staff | 10 |
| 2023-24 | Q4 | Sworn Oath related | 4 |
| 2023-24 | Q4 | Time taken to process application | 81 |
| 2023-24 | Q4 | Unable to contact or delayed response | 6 |
| 2023-24 | Q4 | Unhappy with SIA decision (refusal) | 9 |
| 2023-24 | Q4 | Unhappy with SIA decision (revocation) | 4 |
| 2023-24 | Q4 | Unhappy with SIA decision (suspension) | 6 |
| 2023-24 | Q4 | Unhappy with SIA decision (withdrawal) | 3 |
| 2023-24 | Q4 | Wrong licence received | 2 |
| 2024-25 | Q1 | ACS (application) | 1 |
| 2024-25 | Q1 | ACS application related | 2 |
| 2024-25 | Q1 | ACS Other | 1 |
| 2024-25 | Q1 | ACS revocation related | 1 |
| 2024-25 | Q1 | Appeals (handling) | 5 |
| 2024-25 | Q1 | Appeals (time taken) | 6 |
| 2024-25 | Q1 | Application refusal related | 2 |
| 2024-25 | Q1 | Application withdrawal related | 1 |
| 2024-25 | Q1 | Criminality checks related (overseas) | 3 |
| 2024-25 | Q1 | Criminality checks related (UK) | 4 |
| 2024-25 | Q1 | Criminality related | 15 |
| 2024-25 | Q1 | Documents not accepted | 11 |
| 2024-25 | Q1 | Inaccurate advice or guidance from SIA | 11 |
| 2024-25 | Q1 | Inspections and Enforcement related | 4 |
| 2024-25 | Q1 | Lack of updates on application | 2 |
| 2024-25 | Q1 | LDN not approved | 1 |
| 2024-25 | Q1 | Letter or email not received | 1 |
| 2024-25 | Q1 | Licence card not received | 2 |
| 2024-25 | Q1 | Licence suspension related | 2 |
| 2024-25 | Q1 | Mental Health Related | 1 |
| 2024-25 | Q1 | No or slow response to messages | 1 |
| 2024-25 | Q1 | OCC exception related | 3 |
| 2024-25 | Q1 | Online account issue | 2 |
| 2024-25 | Q1 | Other | 4 |
| 2024-25 | Q1 | Payment issue | 3 |
| 2024-25 | Q1 | Poor quality responses from SIA | 6 |
| 2024-25 | Q1 | Poor service from SIA staff | 5 |
| 2024-25 | Q1 | Portal issues | 7 |
| 2024-25 | Q1 | Qualification - Top-up required | 1 |
| 2024-25 | Q1 | Qualifications not linked | 4 |
| 2024-25 | Q1 | Right to Work related | 11 |
| 2024-25 | Q1 | RTW checks related | 7 |
| 2024-25 | Q1 | Service from Customer Support staff | 9 |
| 2024-25 | Q1 | Sworn Oath related | 5 |
| 2024-25 | Q1 | Time taken to handle appeal - licence application | 1 |
| 2024-25 | Q1 | Time taken to handle appeal - revocation | 3 |
| 2024-25 | Q1 | Time taken to process application | 65 |
| 2024-25 | Q1 | Time taken to review suspension | 2 |
| 2024-25 | Q1 | Unable to contact or delayed response | 6 |
| 2024-25 | Q1 | Unhappy with documents requested | 2 |
| 2024-25 | Q1 | Unhappy with SIA decision (refusal) | 1 |
| 2024-25 | Q1 | Unhappy with SIA decision (revocation) | 2 |
| 2024-25 | Q1 | Unhappy with SIA decision (suspension) | 2 |
| 2024-25 | Q1 | Unhappy with SIA decision (withdrawal) | 3 |
| 2024-25 | Q1 | Wrong licence received | 3 |
| 2024-25 | Q1 | Wrong sector applied for/granted | 2 |
| 2024-25 | Q2 | ACS application related | 4 |
| 2024-25 | Q2 | ACS Other | 1 |
| 2024-25 | Q2 | Application refusal related | 4 |
| 2024-25 | Q2 | Application withdrawal related | 3 |
| 2024-25 | Q2 | Criminality checks related (overseas) | 9 |
| 2024-25 | Q2 | Criminality checks related (UK) | 32 |
| 2024-25 | Q2 | Documents not accepted | 4 |
| 2024-25 | Q2 | Inspections and Enforcement related | 7 |
| 2024-25 | Q2 | Issue with Post Office Service | 1 |
| 2024-25 | Q2 | Lack of updates on application | 3 |
| 2024-25 | Q2 | Licence card not received | 1 |
| 2024-25 | Q2 | Licence card photo | 1 |
| 2024-25 | Q2 | Licence revocation related | 7 |
| 2024-25 | Q2 | Licence suspension related | 3 |
| 2024-25 | Q2 | Mental Health checks related | 1 |
| 2024-25 | Q2 | No or slow response to messages | 1 |
| 2024-25 | Q2 | OCC exception related | 7 |
| 2024-25 | Q2 | Online account issue | 1 |
| 2024-25 | Q2 | Other | 1 |
| 2024-25 | Q2 | Payment issue | 7 |
| 2024-25 | Q2 | Poor quality responses from SIA | 15 |
| 2024-25 | Q2 | Poor service from SIA staff | 9 |
| 2024-25 | Q2 | Qualification - Not linked to account | 1 |
| 2024-25 | Q2 | Qualification - Other | 4 |
| 2024-25 | Q2 | Qualification - Top-up required | 4 |
| 2024-25 | Q2 | RTW checks related | 24 |
| 2024-25 | Q2 | Time taken to handle appeal - licence application | 5 |
| 2024-25 | Q2 | Time taken to handle appeal - revocation | 2 |
| 2024-25 | Q2 | Time taken to process application | 55 |
| 2024-25 | Q2 | Time taken to review suspension | 3 |
| 2024-25 | Q2 | Unhappy with SIA decision (refusal) | 4 |
| 2024-25 | Q2 | Wrong sector applied for/granted | 1 |
| 2024-25 | Q3 | ACS application related | 2 |
| 2024-25 | Q3 | ACS Other | 1 |
| 2024-25 | Q3 | Application withdrawal related | 2 |
| 2024-25 | Q3 | Criminality checks related (overseas) | 19 |
| 2024-25 | Q3 | Criminality checks related (UK) | 19 |
| 2024-25 | Q3 | Documents not accepted | 2 |
| 2024-25 | Q3 | Inspections and Enforcement related | 5 |
| 2024-25 | Q3 | Issue with Post Office Service | 3 |
| 2024-25 | Q3 | Lack of updates on application | 1 |
| 2024-25 | Q3 | Licence card not received | 3 |
| 2024-25 | Q3 | Licence card photo | 3 |
| 2024-25 | Q3 | Licence revocation related | 4 |
| 2024-25 | Q3 | Licence suspension related | 5 |
| 2024-25 | Q3 | Mental Health checks related | 1 |
| 2024-25 | Q3 | OCC exception related | 11 |
| 2024-25 | Q3 | Online account issue | 4 |
| 2024-25 | Q3 | Other | 2 |
| 2024-25 | Q3 | Payment issue | 3 |
| 2024-25 | Q3 | Poor quality responses from SIA | 14 |
| 2024-25 | Q3 | Poor service from SIA staff | 9 |
| 2024-25 | Q3 | Qualification - Not linked to account | 5 |
| 2024-25 | Q3 | Qualification - Other | 3 |
| 2024-25 | Q3 | Qualification - Top-up required | 2 |
| 2024-25 | Q3 | RTW checks related | 4 |
| 2024-25 | Q3 | Time taken to handle appeal - licence application | 4 |
| 2024-25 | Q3 | Time taken to handle appeal - revocation | 1 |
| 2024-25 | Q3 | Time taken to process application | 58 |
| 2024-25 | Q3 | Time taken to review suspension | 2 |
| 2024-25 | Q3 | Unhappy with documents requested | 1 |
| 2024-25 | Q4 | ACS application related | 3 |
| 2024-25 | Q4 | Application refusal related | 1 |
| 2024-25 | Q4 | Application withdrawal related | 3 |
| 2024-25 | Q4 | Criminality checks related (overseas) | 12 |
| 2024-25 | Q4 | Criminality checks related (UK) | 10 |
| 2024-25 | Q4 | Inspections and Enforcement related | 7 |
| 2024-25 | Q4 | Lack of updates on application | 1 |
| 2024-25 | Q4 | Licence card not received | 2 |
| 2024-25 | Q4 | Licence card photo | 2 |
| 2024-25 | Q4 | Licence suspension related | 6 |
| 2024-25 | Q4 | Mental Health checks related | 2 |
| 2024-25 | Q4 | OCC exception related | 3 |
| 2024-25 | Q4 | Online account issue | 2 |
| 2024-25 | Q4 | Other | 1 |
| 2024-25 | Q4 | Payment issue | 3 |
| 2024-25 | Q4 | Poor quality responses from SIA | 1 |
| 2024-25 | Q4 | Poor service from SIA staff | 5 |
| 2024-25 | Q4 | Qualification - Top-up required | 1 |
| 2024-25 | Q4 | RTW checks related | 4 |
| 2024-25 | Q4 | Time taken to handle appeal - licence application | 2 |
| 2024-25 | Q4 | Time taken to handle appeal - revocation | 2 |
| 2024-25 | Q4 | Time taken to process application | 43 |
| 2024-25 | Q4 | Time taken to review suspension | 6 |
| 2024-25 | Q4 | Unhappy with SIA decision (refusal) | 1 |
| 2025-26 | Q1 | ACS application related | 8 |
| 2025-26 | Q1 | Application refusal related | 4 |
| 2025-26 | Q1 | Application withdrawal related | 3 |
| 2025-26 | Q1 | Criminal record indicator related | 1 |
| 2025-26 | Q1 | Criminality checks related (overseas) | 21 |
| 2025-26 | Q1 | Criminality checks related (UK) | 16 |
| 2025-26 | Q1 | Documents not accepted | 1 |
| 2025-26 | Q1 | Inspections and Enforcement related | 5 |
| 2025-26 | Q1 | Issue with Post Office Service | 1 |
| 2025-26 | Q1 | Lack of updates on application | 2 |
| 2025-26 | Q1 | Letter or email not received | 1 |
| 2025-26 | Q1 | Licence card not received | 1 |
| 2025-26 | Q1 | Licence card photo | 1 |
| 2025-26 | Q1 | Licence revocation related | 3 |
| 2025-26 | Q1 | Licence suspension related | 8 |
| 2025-26 | Q1 | No or slow response to messages | 2 |
| 2025-26 | Q1 | OCC exception related | 5 |
| 2025-26 | Q1 | Online account issue | 2 |
| 2025-26 | Q1 | Other | 1 |
| 2025-26 | Q1 | Payment issue | 3 |
| 2025-26 | Q1 | Poor quality responses from SIA | 12 |
| 2025-26 | Q1 | Poor service from SIA staff | 6 |
| 2025-26 | Q1 | Qualification - Other | 18 |
| 2025-26 | Q1 | Qualification - Top-up required | 3 |
| 2025-26 | Q1 | RTW checks related | 4 |
| 2025-26 | Q1 | Time taken to handle appeal - revocation | 2 |
| 2025-26 | Q1 | Time taken to process application | 48 |
| 2025-26 | Q1 | Time taken to review suspension | 16 |
| 2025-26 | Q1 | Unhappy with documents requested | 2 |
| 2025-26 | Q1 | Unhappy with SIA decision (refusal) | 1 |
| 2025-26 | Q2 | ACS application related | 1 |
| 2025-26 | Q2 | Application refusal related | 3 |
| 2025-26 | Q2 | Application withdrawal related | 8 |
| 2025-26 | Q2 | Criminality checks related (overseas) | 9 |
| 2025-26 | Q2 | Criminality checks related (UK) | 13 |
| 2025-26 | Q2 | Documents not accepted | 3 |
| 2025-26 | Q2 | Inspections and Enforcement related | 4 |
| 2025-26 | Q2 | Letter or email not received | 1 |
| 2025-26 | Q2 | Licence card photo | 1 |
| 2025-26 | Q2 | Licence expiry date incorrect | 1 |
| 2025-26 | Q2 | Licence revocation related | 6 |
| 2025-26 | Q2 | Licence suspension related | 5 |
| 2025-26 | Q2 | Mental Health checks related | 1 |
| 2025-26 | Q2 | No or slow response to messages | 1 |
| 2025-26 | Q2 | OCC exception related | 3 |
| 2025-26 | Q2 | Other | 3 |
| 2025-26 | Q2 | Payment issue | 1 |
| 2025-26 | Q2 | Poor quality responses from SIA | 13 |
| 2025-26 | Q2 | Poor service from SIA staff | 6 |
| 2025-26 | Q2 | Qualification - Not linked to account | 4 |
| 2025-26 | Q2 | Qualification - Other | 6 |
| 2025-26 | Q2 | Qualification - Top-up required | 3 |
| 2025-26 | Q2 | RTW checks related | 5 |
| 2025-26 | Q2 | Time taken to handle appeal - licence application | 2 |
| 2025-26 | Q2 | Time taken to process application | 36 |
| 2025-26 | Q2 | Time taken to review suspension | 7 |
| 2025-26 | Q2 | Unhappy with documents requested | 1 |
| 2025-26 | Q2 | Unhappy with SIA decision (refusal) | 3 |
| 2025-26 | Q3 | Application refusal related | 4 |
| 2025-26 | Q3 | Application withdrawal related | 4 |
| 2025-26 | Q3 | Criminal record indicator related | 1 |
| 2025-26 | Q3 | Criminality checks related (overseas) | 8 |
| 2025-26 | Q3 | Criminality checks related (UK) | 15 |
| 2025-26 | Q3 | Documents not accepted | 4 |
| 2025-26 | Q3 | Inspections and Enforcement related | 5 |
| 2025-26 | Q3 | Issue with Post Office Service | 1 |
| 2025-26 | Q3 | Lack of updates on application | 1 |
| 2025-26 | Q3 | Licence card not received | 1 |
| 2025-26 | Q3 | Licence card photo | 2 |
| 2025-26 | Q3 | Licence revocation related | 3 |
| 2025-26 | Q3 | Licence suspension related | 4 |
| 2025-26 | Q3 | Mental Health checks related | 2 |
| 2025-26 | Q3 | No or slow response to messages | 1 |
| 2025-26 | Q3 | OCC exception related | 6 |
| 2025-26 | Q3 | Online account issue | 2 |
| 2025-26 | Q3 | Other | 4 |
| 2025-26 | Q3 | Payment issue | 1 |
| 2025-26 | Q3 | Poor quality responses from SIA | 14 |
| 2025-26 | Q3 | Poor service from SIA staff | 7 |
| 2025-26 | Q3 | Qualification - Not linked to account | 1 |
| 2025-26 | Q3 | Qualification - Other | 2 |
| 2025-26 | Q3 | RTW checks related | 9 |
| 2025-26 | Q3 | Time taken to handle appeal - licence application | 5 |
| 2025-26 | Q3 | Time taken to handle appeal - revocation | 1 |
| 2025-26 | Q3 | Time taken to process application | 43 |
| 2025-26 | Q3 | Time taken to review suspension | 4 |
| 2025-26 | Q3 | Unhappy with documents requested | 5 |
| 2025-26 | Q3 | Unhappy with SIA decision (refusal) | 1 |
| 2025-26 | Q4 | ACS application related | 1 |
| 2025-26 | Q4 | Application refusal related | 4 |
| 2025-26 | Q4 | Application withdrawal related | 5 |
| 2025-26 | Q4 | Criminal record indicator related | 1 |
| 2025-26 | Q4 | Criminality checks related (overseas) | 14 |
| 2025-26 | Q4 | Criminality checks related (UK) | 23 |
| 2025-26 | Q4 | Documents lost/not returned | 1 |
| 2025-26 | Q4 | Documents not accepted | 5 |
| 2025-26 | Q4 | Inspections and Enforcement related | 2 |
| Not set | Q4 | Lack of updates on application | 3 |
| 2025-26 | Q4 | Letter or email not received | 1 |
| 2025-26 | Q4 | Licence card photo | 1 |
| 2025-26 | Q4 | Licence revocation related | 4 |
| 2025-26 | Q4 | Licence suspension related | 3 |
| 2025-26 | Q4 | Mental Health checks related | 1 |
| 2025-26 | Q4 | N/A - Complaint withdrawn | 3 |
| 2025-26 | Q4 | No or slow response to messages | 1 |
| 2025-26 | Q4 | OCC exception related | 4 |
| 2025-26 | Q4 | Online account issue | 1 |
| 2025-26 | Q4 | Other | 5 |
| 2025-26 | Q4 | Payment issue | 2 |
| 2025-26 | Q4 | Poor quality responses from SIA | 10 |
| 2025-26 | Q4 | Poor service from SIA staff | 8 |
| 2025-26 | Q4 | Qualification - Not linked to account | 1 |
| 2025-26 | Q4 | Qualification - Other | 7 |
| 2025-26 | Q4 | Qualification - Top-up required | 1 |
| 2025-26 | Q4 | RTW checks related | 1 |
| 2025-26 | Q4 | Time taken to handle appeal - licence application | 4 |
| 2025-26 | Q4 | Time taken to process application | 57 |
| 2025-26 | Q4 | Time taken to review suspension | 7 |
| 2025-26 | Q4 | Unhappy with documents requested | 1 |
| 2025-26 | Q4 | Unhappy with SIA decision (refusal) | 3 |