Complaints concerning quality of new passports, August 2011 to September 2013
Published 11 February 2014
© Crown copyright 2014
This publication is licensed under the terms of the Open Government Licence v3.0 except where otherwise stated. To view this licence, visit nationalarchives.gov.uk/doc/open-government-licence/version/3 or write to the Information Policy Team, The National Archives, Kew, London TW9 4DU, or email: psi@nationalarchives.gov.uk.
Where we have identified any third party copyright information you will need to obtain permission from the copyright holders concerned.
This publication is available at https://www.gov.uk/government/publications/complaints-concerning-quality-of-new-passports-august-2011-to-september-2013/complaints-concerning-quality-of-new-passports-august-2011-to-september-2013
FOI release 29595
-
Her Majesty’s Passport Office received 82 complaints in connection with faulty chips and quality of product during the period 1 August 2011 until 30 September 2013.
-
Complaints will normally fall into 1 of 2 categories listed on PACS depending on the content of their complaint letter:
- passport - faulty chip (36)
- quality of product - faulty (46)