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This publication is available at https://www.gov.uk/government/publications/complaints-concerning-quality-of-new-passports-august-2011-to-september-2013/complaints-concerning-quality-of-new-passports-august-2011-to-september-2013
FOI release 29595
Her Majesty’s Passport Office received 82 complaints in connection with faulty chips and quality of product during the period 1 August 2011 until 30 September 2013.
Complaints will normally fall into 1 of 2 categories listed on PACS depending on the content of their complaint letter: