Complaints about DWP: financial year 2024 to 2025
Updated 26 June 2025
Applies to England, Scotland and Wales
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This publication is available at https://www.gov.uk/government/publications/complaints-about-dwp-financial-year-2024-to-2025/complaints-about-dwp-financial-year-2024-to-2025
The Department for Work and Pensions (DWP) operates a single tier complaints process.
Number of complaints recorded by DWP businesses from 1 April 2024
| 1 Apr 2024 to 30 Jun 2024 | 1 Jul 2024 to 30 Sep 2024 | 1 Oct 2024 to 31 Dec 2024 | 1 Jan 2025 to 31 March 2025 | ||
|---|---|---|---|---|---|
| Total number of recorded complaints | 5,170 | 5,260 | 6,490 | 6,670 |
Notes to table:
Retrospection has been applied to DWP total complaints data for previous quarterly data.
DWP Complaints data has been rounded to the nearest 5.
Number of complaints recorded by the Independent Case Examiner’s (ICE) Office from 1 April 2024
| 1 Apr 2024 to 30 Jun 2024 | 1 Jul 2024 to 30 Sep 2024 | 1 October 2024 to 31 December 2024 | 1 January 2025 to 31 March 2025 | |
|---|---|---|---|---|
| Number of DWP complaints received | 1,524 | 1,642 | 1,709 | 2,085 |
| Number of DWP complaints accepted for investigation | 484 | 519 | 495 | 615 |