Complaints about charities (CC47)

Actions you should take if you have a complaint about a charity, including when to report your concern to the Charity Commission.

Applies to England and Wales


Complaints about charities

Cwynion am Elusennau


This document explains how the Charity Commission deals with reported concerns about charities, including:

  • complaints received from members of the public
  • ‘whistleblowing’ - disclosures made by charity staff under the Public Interest Disclosure Act
  • reports from auditors and independent examiners

It does not include the Commission’s processes for dealing with complaints about the level of service it has provided or decisions it has made.

Published 1 November 2012
Last updated 11 October 2018 + show all updates
  1. Replaced information on whistleblowing with link to new whistleblowing guidance.

  2. First published.