Actions you should take if you have a complaint about a charity, including when to report your concern to the Charity Commission.
This document explains how the Charity Commission deals with reported concerns about charities, including:
- complaints received from members of the public
- ‘whistleblowing’ - disclosures made by charity staff under the Public Interest Disclosure Act
- reports from auditors and independent examiners
It does not include the commission’s processes for dealing with complaints about the level of service it has provided or decisions it has made.