Setting up and running a charity – guidance

Complaints about charities (CC47)

Actions you should take if you have a complaint about a charity, including when to report your concern to the Charity Commission.

Documents

Complaints about charities

Complaints about charities

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Cwynion am Elusennau

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Detail

This document explains how the Charity Commission deals with reported concerns about charities, including:

  • complaints received from members of the public
  • ‘whistleblowing’ - disclosures made by charity staff under the Public Interest Disclosure Act
  • reports from auditors and independent examiners

It does not include the commission’s processes for dealing with complaints about the level of service it has provided or decisions it has made.