Guidance

Communication providers: how to ensure networks are resilient

How to ensure telecom networks remain secure, resilient, and accessible, including during emergencies

• From: Department for Science, Innovation and Technology
• Published: 22 August 2025

Documents

Communication providers: ensuring telecom services are resilient

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Details

This information sets out:

• what communications providers must do to ensure their services are appropriately resilient
• the role of Ofcom as the independent regulator
• the support in place for vulnerable customers
• advice about what happens if there is disruption and how to prepare for emergencies
• how to resolve issues and make complaints

Published 22 August 2025