Contract management framework summary
Updated 12 December 2025
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1. Contract management framework summary
This document provides a summary of the fundamental activities to execute during the operational phase of the contract. This is based on the good practice guide: managing the commercial life cycle.
1.1 Background
In 2013 the Cabinet Office commissioned the Cross Government Review of Major Contracts to assess the management of major contracts held by G4S and Serco.
The review reported on the appropriateness of processes and the capability and skills of staff, including with respect to:
i. The controls over payment authorisation;
ii. The contract management performance monitoring activities;
iii. The verification of chargeable events or activities;
iv. Reporting relationships and oversight of senior management; and
v. Response to challenges to and queries raised with suppliers.