Guidance

Commercial capability: contract management standards

Guidance from the Crown Commercial Service on contract management standards.

Documents

Contract management principles

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Contract management framework summary

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Contract management operating model overview

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Appendix A: example monitoring schedule

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Details

In December 2013 the Cabinet Office published a review of contracts held by G4S and Serco across all departments.

The review highlighted areas of focus for departments as the civil service continues its efforts to improve commercial expertise across government. Themes such as performance management, change management processes and incentives for service improvements were highlighted as priorities.

Following this publication, in consultation with departments, the Crown Commercial Service (CCS) has developed:

  • contract management principles – a set of cross government principles that underpin our approach to contract management and complement departmental contract management manuals/guidance

  • contract management framework summary – a summary of the fundamental activities to be undertaken during the operational phase of the contract, based on the National Audit Office (NAO) Good practice contract management framework, December 2008. Areas 1 to 8 were used to assess the contract management arrangements as part of the Cross Government Review of Major Contract

  • contract management operating model overview – a generic model of the main functions required in contract and supplier management

In addition, the contract, supplier and innovation management team at CCS has developed a suite of contract management standards and templates for the use of public sector contract managers. These have now been superseded by an updated cross government Contract Management Best Practice Guide and Toolkit, published by the Government Commercial Function (GCF) on their Knowledge Hub website. Instructions on how to access the interactive version of the guide on Knowledge Hub can be found at the bottom of this page.

The updated CM guide is based on NAO contract management guidance and address recommendations in their latest related reports, including the NAO Contract Management Best Practice Guide 2008 and ‘Commercial and Contract Management: Insights and Emerging Best Practice 2016’ guidance. The CM guide is also fully cross references with the latest Government Commercial Operating Standards.

Guidance for accessing the CM guide on GCF KnowledgeHub page (please note that access to GCF KnowledgeHub is available for public sector organisations only):

If you have not already signed up to KnowledgeHub, simply click on this link to register as a user of the Hub: https://khub.net/group/gcf. You will then be asked to update your profile and accept the terms of use (scroll right to the bottom of the page).

Then, once you have access, you should see a banner to join the Government Commercial Function Community here: https://khub.net/group/gcf-community. Simply click the join button.

Once you have done this, the full guidance and all templates can be accessed by clicking the ‘CM Guide’ heading on the main Knowledge Hub GCF page or by using the following link: https://khub.net/group/gcf-community/cm-guide/-/knowledge_base/cm-guide. You can then view and download the guidance and tools.

Published 27 June 2014
Last updated 24 January 2018 + show all updates
  1. new links added to KHub
  2. new CM standards link provided
  3. CCS contract management standards have been updated
  4. CCS contract management standards have been updated
  5. Updated standards document
  6. Added latest version of the contract management standards contract management team overview.
  7. Contract Management Standards guidance updated with latest version
  8. Uploaded new CM standards guidance V25
  9. Updated contract management standards guidance.
  10. Added updated version of contract management standards document
  11. First published.