CMR Bulletin 32

Updates and guidance on issues facing regulated claims management companies

This publication was withdrawn on

This page has been withdrawn because it’s out of date. Responsibility for the regulation of Claims Management Companies has been taken over by the Financial Conduct Authority.



Claims management regulation (CMR) business bulletin number 32 contains guidance and information about:

  • Direct marketing
  • Rules and guidance in relation to Plevin
  • Misleading price indications
  • Pre-submission checks reminder – no PPI and duplicate complaints
  • Identifying and protecting vulnerable clients
  • Transfer of business
  • Financial Guidance and Claims Bill
  • Recent enforcement action
  • Annual report 2016-17
  • The Legal Ombudsman Professional Learning Course
  • Claims Management Regulation 10th Anniversary Publication
Published 18 August 2017