CMR Bulletin 29

Updates and guidance on issues facing regulated claims management companies (CMCs).



Claims management regulation (CMR) business bulletin number 29 contains guidance and information about:

  • Advice on consent for direct marketing.
  • Compliance with the agreed new principles for Letters of Authority.
  • Advice when using the Financial Ombudsman Service; and best practice when dealing with customer complaints.
Published 29 July 2016