CMR Bulletin 27

Updates and guidance on issues facing regulated claims management companies (CMCs).

This publication was withdrawn on

This page has been withdrawn because it’s out of date. Responsibility for the regulation of Claims Management Companies has been taken over by the Financial Conduct Authority.



Claims management regulation (CMR) business bulletin number 27 contains guidance and information about:

  • recent CMR enforcement action
  • best practice when presenting a claim to financial service providers
  • the content of letters of authority to handle PPI claims
  • allowing customers time to consider information provided before signing a contract
  • complaint handling training courses for CMCs
Published 4 February 2016