CMR Bulletin 27

Updates and guidance on issues facing regulated claims management companies (CMCs).



Claims management regulation (CMR) business bulletin number 27 contains guidance and information about:

  • recent CMR enforcement action
  • best practice when presenting a claim to financial service providers
  • the content of letters of authority to handle PPI claims
  • allowing customers time to consider information provided before signing a contract
  • complaint handling training courses for CMCs
Published 4 February 2016