Guidance

CMR bulletin 25

Updates and guidance on issues facing claims management companies (CMCs).

Document

Detail

Claims management regulation (CMR) business bulletin number 25 contains guidance and information about:

  • the payment of annual fees
  • the new Legal Ombudsman complaints handling scheme
  • obtaining sufficient information from clients before pursuing a claim
  • dealing with financial services providers when they attempt to contact clients
  • forthcoming updates to our guidance for CMCs