Claims management regulation: direct marketing guidance

Check that your direct marketing activities comply with the regulations



Guidance for authorised claims management companies to make sure your direct marketing activities comply with the rules.

This document covers:

  • Buying or renting data, leads and referrals
  • Supplying data, leads or referrals
  • Dialler management
  • General Data Protection Regulations 2018
  • Digital Economy Act 2017

The regulator has the power to take enforcement action, including financial penalties and cancellation of authorisation against companies that don’t follow the rules.

Published 18 August 2017