From 28 January 2015, the Legal Ombudsman will start receiving complaints about claims management companies (CMCs). All authorised CMCs must follow the new rules around handling complaints from clients.
This document sets out the rules around:
- internal complaint-handling procedures
- timescales for dealing with complaints
- publishing procedures
- keeping records
- cooperation with the Legal Ombudsman
The regulator can vary, suspend or cancel the authorisation of companies that break these rules.