How the Legal Ombudsman complaints handling scheme will operate from 28 January 2015
PDF, 157KB, 12 pages
Guidance on the new Legal Ombudsman complaints handling scheme and what it mean for consumers and claims management companies (CMCs).
The document contains information on:
The regulator has the power to vary, suspend or cancel the authorisation of companies that don’t follow the rules on complaints handling.
The Legal Ombudsman complaints handling scheme came into force on 28 January 2015.
18 December 2014
Ministry of Justice
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