CMR bulletin 23

Updates and guidance on issues facing claims management companies (CMCs).



Claims management regulation (CMR) business bulletin number 23 contains guidance about:

  • new information CMCs are required to provide clients before entering into a contract
  • charging additional fees to clients for concluded cases
  • packaged bank account claims
  • the use of marketing stands and cold calling in person
  • investigating details of potential claims
  • new conduct rules for CMCs
  • the forthcoming financial penalties scheme

*[CMR] claims management regulation